Data Entry Jobs, Virtual Jobs Apply In USA ( Customer Experience )

American Express; Honolulu (HI); On-site; USD 24,796 - 30,307; Full time

Job summary

American Express in Honolulu invites experienced Customer Experience – MSP to join the Centurion Lounge team. The MSP delivers concierge and lifestyle services to cardholders, welcomes guests upon arrival, and helps ensure a seamless guest journey from start to finish.

This role requires flexible hours, including nights, weekends, and holidays. You will collaborate with food and beverage partners to meet guest needs and assist with travel and reservations, drawing on strong communication and a

Qualifications

• Minimum 1 year experience servicing premium customers.
• Experience in airline, lounge, or travel industry (reservations).
• Excellent communication and customer-centric attitude.
• Professionalism and strong teamwork.
• Ability to make decisions quickly in a fast-paced environment.

Responsibilities

• Welcome guests and provide access upon arrival.
• Take ownership of the guest experience from start to finish.
• Develop creative solutions to guest concerns to build loyalty.
• Apply the "Guest First" philosophy in meeting expectations.
• Offer concierge and lifestyle recommendations.
• Provide travel and reservation assistance.
• Coordinate with food & beverage partners to accommodate guest requests.
• Maintain a professional and positive attitude.
• Work flexible shifts including nights, weekends, and holidays.

Skills

Customer service

Communication

Teamwork

Adaptability

Decision making

Tools

Reservations systems

Legacy systems

Job description

Company: American Express

Title: Customer Experience – Member Service Professional (MSP)

Location: Honolulu, USA

Salary: $20/Hour

Position Summary

The Member Service Professional (MSP) provides concierge and lifestyle services to American Express Cardholders in the Centurion Lounge located at LAX. MSPs serve as ambassadors of the brand, delivering exceptional service and enhancing the customer experience.

Responsibilities

• Welcome guests and provide access upon arrival.
• Take ownership of the guest experience from start to finish.
• Develop creative solutions to guest concerns to build loyalty.
• Apply the "Guest First" philosophy in meeting expectations.
• Offer concierge and lifestyle recommendations.
• Provide travel and reservation assistance.
• Coordinate with food & beverage partners to accommodate guest requests.
• Maintain a professional and positive attitude.
• Work flexible shifts including nights, weekends, and holidays.

Qualifications

• Minimum of 1 year experience servicing premium customers.
• Experience in airline, lounge, or travel industry (e.g., reservations).
• Enthusiasm for proactive service solutions.
• Excellent communication skills and a customer‑centric attitude.
• Professionalism and strong teamwork.
• Ability to make decisions quickly in a fast‑paced environment.
• Creative use of network resources and assistance tools.
• Proficiency with multiple legacy systems.
• Adaptability, resilience, and willingness to work flexible hours.
• Light to moderate lifting as required.

Hours of Operation

5:00AM – 10:00PM, Monday–Sunday. Hours may vary with business needs.