Remote Cardmember Support Specialist – Flexible Hours

American Express; Houston (TX); À distance; USD 28 000 - 55 000; Plein temps

Résumé du poste

American Express in Houston is seeking a customer-service oriented professional to join our team. The role emphasizes delivering exceptional service to Card Members in a fast-paced Centurion Parlor environment, with a strong focus on brand values and client satisfaction.

The MSP role requires at least 1 year in customer service, with hospitality/travel experience seen as a plus. Competitive hourly pay and opportunities to assist with premium services are offered.

Qualifications

• Minimum 1 year of customer service experience.
• Experience in hospitality, travel or premium service is a plus.
• Excellent communication and problem-solving abilities.

Responsabilités

• Provide premium customer service to Card Members visiting the Centurion Parlor.
• Demonstrate brand values and deliver travel, card, lifestyle services.
• Anticipate client needs and resolve issues to ensure client satisfaction.
• Collaborate with team to support Card Members' local requirements.
• Maintain high standards of professionalism in a fast-paced environment.

Connaissances

Customer service

Communication skills

Relationship building

Formation

Bachelor Degree

Outils

CRM software

Reservation systems

Description du poste

American Express in Houston is seeking a customer-service oriented professional to join our team. The role emphasizes delivering exceptional service to Card Members in a fast-paced Centurion Parlor environment, with a strong focus on brand values and client satisfaction.

The MSP role requires at least 1 year in customer service, with hospitality/travel experience seen as a plus. Competitive hourly pay and opportunities to assist with premium services are offered.