Premium Loaner Experience Coordinator

Land-Rover-Hinsdale; Naperville Township (IL); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health insurance

401K Plan

Paid time off

Job summary

Bill Jacobs Jaguar Land Rover Hinsdale is seeking a Loaner Coordinator to manage the full flow of loaner vehicles with care and precision. This role focuses on delivering a seamless customer experience and ensuring every loaner is ready, documented, and properly tracked.

You will work closely with Service Advisors, Technicians, and leadership to keep operations running smoothly, while maintaining accurate records and ensuring timely communication with customers throughout the process.

Qualifications

• High school diploma or equivalent.
• Experience in automotive service, rental fleet operations, or customer service is helpful.
• Strong communication skills with a customer-first mindset.
• Organized, dependable, and comfortable managing multiple tasks at once.
• Must have a valid driver’s license and an insurable driving record.

Responsibilities

• Creating a smooth, professional loaner experience for every customer.
• Checking customers in/out and completing accurate loaner agreements.
• Keeping the loaner fleet organized, fueled, clean, and fully ready to go.
• Tracking vehicles using RecovR and monitoring mileage, location, and return timing.
• Inspecting returned vehicles for fuel, mileage, and condition.
• Coordinating internal repair orders for returned loaners and used vehicles.
• Supporting the service team by keeping communication and documentation tight and timely.
• Keeping logs, reports, and records updated with accuracy and care.

Skills

Communication

Organization

Customer service

Attention to detail

Education

High school diploma or equivalent

Job description

Bill Jacobs Jaguar Land Rover Hinsdale is seeking a Loaner Coordinator to manage the full flow of loaner vehicles with care and precision. This role focuses on delivering a seamless customer experience and ensuring every loaner is ready, documented, and properly tracked.

You will work closely with Service Advisors, Technicians, and leadership to keep operations running smoothly, while maintaining accurate records and ensuring timely communication with customers throughout the process.