Loaner Experience Coordinator

Jaguar Land Rover Hinsdale; Naperville (IL); On-site; USD 36,000 - 52,000; Full time

Job summary

Bill Jacobs Jaguar Land Rover Hinsdale is seeking a Loaner Coordinator to manage the full flow of loaner vehicles, ensuring each unit is ready, documented, secure, and delivered with the high level of care defining the Bill Jacobs experience.

You will work alongside Service Advisors, Technicians, and leadership to keep operations running smoothly and customers feeling valued, providing a professional, organized loaner process from check-in to return.

Qualifications

• Strong communication skills with a customer-first mindset.
• Organized, dependable, and able to manage multiple tasks at once.
• Experience in automotive service, rental fleet operations, or customer service is helpful.

Responsibilities

• Create a smooth, professional loaner experience for every customer.
• Check customers in/out and complete accurate loaner agreements.
• Keep the loaner fleet organized, fueled, clean, and ready to go.

Skills

Strong communication

Customer-first mindset

Organized and dependable

Education

High school diploma or equivalent

Job description

Bill Jacobs Jaguar Land Rover Hinsdale is seeking a Loaner Coordinator to manage the full flow of loaner vehicles, ensuring each unit is ready, documented, secure, and delivered with the high level of care defining the Bill Jacobs experience.

You will work alongside Service Advisors, Technicians, and leadership to keep operations running smoothly and customers feeling valued, providing a professional, organized loaner process from check-in to return.