Loaner Coordinator/Fleet coordinator/service trainee

Jaguar Land Rover Hinsdale; Naperville (IL); On-site; USD 36,000 - 52,000; Full time

Job summary

Bill Jacobs Jaguar Land Rover Hinsdale is seeking a Loaner Coordinator to manage the full flow of loaner vehicles, ensuring each unit is ready, documented, secure, and delivered with the high level of care defining the Bill Jacobs experience.

You will work alongside Service Advisors, Technicians, and leadership to keep operations running smoothly and customers feeling valued, providing a professional, organized loaner process from check-in to return.

Qualifications

• Strong communication skills with a customer-first mindset.
• Organized, dependable, and able to manage multiple tasks at once.
• Experience in automotive service, rental fleet operations, or customer service is helpful.

Responsibilities

• Create a smooth, professional loaner experience for every customer.
• Check customers in/out and complete accurate loaner agreements.
• Keep the loaner fleet organized, fueled, clean, and ready to go.

Skills

Strong communication

Customer-first mindset

Organized and dependable

Education

High school diploma or equivalent

Job description

Description At Bill Jacobs’ Land Rover Hinsdale, we’re driven by more than great vehicles—we’re driven by people. Our service experience is one of the strongest pillars of our brand, and we’re looking for a Loaner Coordinator who takes pride in delivering exceptional service, building trust, and keeping our customers confidently on the road.

If you’re organized, customer-focused, and thrive in a fast-moving environment, this role is an opportunity to make a real impact every single day.

As the Loaner Coordinator, you are the face of our loaner program. You’ll manage the full flow of loaner vehicles—ensuring each one is ready, documented, secure, and delivered with the level of care that defines the Bill Jacobs experience.

You’ll work side-by-side with Service Advisors, Technicians, and leadership to keep operations running smoothly and customers feeling valued.

What you’ll be doing

• Creating a smooth, professional loaner experience for every customer
• Checking customers in/out and completing accurate loaner agreements
• Keeping the loaner fleet organized, fueled, clean, and fully ready to go
• Tracking vehicles using RecovR and monitoring mileage, location, and return timing
• Inspecting returned vehicles for fuel, mileage, and condition
• Coordinating internal repair orders for returned loaners and used vehicles
• Supporting the service team by keeping communication and documentation tight and timely
• Keeping logs, reports, and records updated with accuracy and care

What’s it like to work here?

At Land Rover Hinsdale, we love what we do. We make meaningful contributions each and every day. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights, and contributions.

We value the person, not just the employee. At Bill Jacobs Jaguar Land Rover Hinsdale, we want to see you grow personally in addition to professionally during your career with us.

What’s in it for YOU?

Benefits

Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization. Our team members also enjoy a comprehensive benefits program including:

• Significant earning potential.
• Outstanding health insurance plan - Blue Cross Blue Shield of Illinois (PPO and HMO Plans)
• Generous dental insurance, vision insurance, life insurance, and supplemental insurance plans such as pet insurance, identity theft protection, and pre-paid legal insurance.
• 401K Plan with company contribution.
• Generous PTO.
• Employee discounts on vehicle purchases, parts, and service.
• Wellness programs for employees and family members.
• Interested in furthering your education? We have a generous tuition reimbursement program.
• Opportunity to further your career with a rapidly growing and successful dealer organization.
• Free On-Site Health Coaching: Take advantage of personalized wellness support from a certified health coach, including guidance on nutrition, fitness, lifestyle habits, and stress management.
• On-Site Physician Assistant: Convenient access to on-site care for minor health concerns, preventative services, and routine wellness support during the workday.

About The Company

The Bill Jacobs organization has grown into one of the most respected businesses in the Midwest. Today we have five new car franchise locations offering new models from BMW, MINI, Volkswagen, and Land Rover in Naperville and Hinsdale, Illinois. Current Automotive is our pre-owned electric vehicle dealership, located in Hinsdale. At Bill Jacobs, the cars bring you in and the experience brings you back.

Our employees are the driving force behind the success of the Bill Jacobs organization - one of Illinois' leading providers of luxury automotive products and extraordinary customer service.

Core Values

R - Respect

We believe in taking accountability for our words, actions, and results.

I - Integrity

We believe in honesty, transparency, and doing the right thing.

S - Social Responsibility

We believe in positive community involvement and a commitment to the greater good.

E - Excellence

We believe in raising the bar and challenging expectations to achieve a culture of continuous improvement.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Requirements

• High school diploma or equivalent
• Experience in automotive service, rental fleet operations, or customer service is helpful
• Strong communication skills with a customer-first mindset
• Organized, dependable, and comfortable managing multiple tasks at once
• Able to work outdoors and move between the service drive and vehicle lots
• Must have a valid driver’s license and an insurable driving record