Luxury Lighting Experience Specialist

Visual Comfort Co.; Skokie, Northern (IL, KY); Hybrid; USD 33,000 - 41,000; Full time

Benefits offered by this job

Work-Life Balance

Training & Development

Paid Time Off

Holidays

Competitive compensation

Health benefits

Life insurance & short-term disability

401(k) with company match

Job summary

Visual Comfort & Co. is seeking a Customer Experience Representative for our Skokie, IL center. This role guides trade professionals and homeowners through our curated luxury lighting collection, delivering a white-glove, design-driven experience.

You will build lasting relationships with architects and designers, consistently pursue sales goals, and stay current on lighting technology to inspire clients. On-site schedule offers structured training and career growth opportunities.

Qualifications

• 2+ years of experience in a client-facing role in luxury retail, lighting, interior design, home furnishings, or related field
• Sales-driven mindset with ability to build relationships, meet goals, and elevate client interactions
• Genuine passion for design, lighting, and delivering exceptional experiences
• Strong visual and aesthetic sensibility—appreciates quality and craftsmanship
• Bachelor's degree preferred
• Proficient with Microsoft Office Suite; experience with CRM/ERP systems (D365 or JDE a plus)

Responsibilities

• Deliver a white-glove experience to every client—trade professionals or homeowners
• Build and nurture lasting relationships with architects, designers, builders, and consumers
• Achieve and exceed individual and team sales goals using a consultative, client-first approach
• Guide clients through our portfolio with expert product knowledge and enthusiasm
• Manage the full client journey—from inquiry through order completion—ensuring a seamless experience
• Develop deep product knowledge and translate it into inspired client recommendations
• Stay current on luxury lighting and related technology to position clients at design frontiers
• Maintain an immaculately presented, organized Customer Experience Center

Skills

Luxury retail experience

Client-focused sales

Excellent communication

Strong interpersonal skills

Organized and detail-oriented

Education

Bachelor's degree preferred

Tools

CRM/ERP (D365 or JDE)

Job description

Visual Comfort & Co. is seeking a Customer Experience Representative for our Skokie, IL center. This role guides trade professionals and homeowners through our curated luxury lighting collection, delivering a white-glove, design-driven experience.

You will build lasting relationships with architects and designers, consistently pursue sales goals, and stay current on lighting technology to inspire clients. On-site schedule offers structured training and career growth opportunities.