Luxury Lighting Experience Specialist

Visual Comfort Co.

Skokie, Northern (IL, KY)

Hybrid

USD 33,000 - 41,000

Full time

14 days+
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Benefits offered by this job

Work-Life Balance
Training & Development
Paid Time Off
Holidays
Competitive compensation
Health benefits
Life insurance & short-term disability
401(k) with company match

Job summary

Visual Comfort & Co. is seeking a Customer Experience Representative for our Skokie, IL center. This role guides trade professionals and homeowners through our curated luxury lighting collection, delivering a white-glove, design-driven experience.

You will build lasting relationships with architects and designers, consistently pursue sales goals, and stay current on lighting technology to inspire clients. On-site schedule offers structured training and career growth opportunities.

Qualifications

  • 2+ years of experience in a client-facing role in luxury retail, lighting, interior design, home furnishings, or related field
  • Sales-driven mindset with ability to build relationships, meet goals, and elevate client interactions
  • Genuine passion for design, lighting, and delivering exceptional experiences
  • Strong visual and aesthetic sensibility—appreciates quality and craftsmanship
  • Bachelor's degree preferred
  • Proficient with Microsoft Office Suite; experience with CRM/ERP systems (D365 or JDE a plus)

Responsibilities

  • Deliver a white-glove experience to every client—trade professionals or homeowners
  • Build and nurture lasting relationships with architects, designers, builders, and consumers
  • Achieve and exceed individual and team sales goals using a consultative, client-first approach
  • Guide clients through our portfolio with expert product knowledge and enthusiasm
  • Manage the full client journey—from inquiry through order completion—ensuring a seamless experience
  • Develop deep product knowledge and translate it into inspired client recommendations
  • Stay current on luxury lighting and related technology to position clients at design frontiers
  • Maintain an immaculately presented, organized Customer Experience Center

Skills

Luxury retail experience
Client-focused sales
Excellent communication
Strong interpersonal skills
Organized and detail-oriented

Education

Bachelor's degree preferred

Tools

CRM/ERP (D365 or JDE)

Job description

Visual Comfort & Co. is seeking a Customer Experience Representative for our Skokie, IL center. This role guides trade professionals and homeowners through our curated luxury lighting collection, delivering a white-glove, design-driven experience.

You will build lasting relationships with architects and designers, consistently pursue sales goals, and stay current on lighting technology to inspire clients. On-site schedule offers structured training and career growth opportunities.

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