Customer Service Representative

Fine Art Handcrafted Lighting; Florida; On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Health insurance

401(k) with company matching

Dental insurance

Vision insurance

Life insurance

Short Term Disability

Long Term Disability

Vacation

Employee Discount

Referral program

Supportive team environment

Job summary

Fine Art Handcrafted Lighting, an American luxury lighting manufacturer with 80+ years of history, seeks a Customer Service Representative to support customers, designers, and internal teams. This full-time role emphasizes problem solving and collaborative work.

You will process orders and RMAs, respond to inquiries by phone and email, and coordinate with production, shipping, and sales to ensure timely deliveries, while maintaining accurate records and delivering exceptional service.

Qualifications

• 2+ years in customer service, order entry or inside sales support.
• Manufacturing experience is a plus but not required.
• Strong communication, organization and problem-solving skills.
• Experience with ERP systems is preferred.
• High school diploma required; college coursework or an associate degree is a plus.

Responsibilities

• Process customer orders and returns accurately using ERP/order entry software.
• Respond to customer inquiries by phone and email.
• Provide order status, pricing, lead times and product information.
• Coordinate with production, shipping and sales to ensure timely deliveries.
• Resolve customer concerns professionally and efficiently.
• Maintain accurate customer records and documentation.
• Work closely with designers, distributors, and sales representatives.
• Deliver an exceptional customer experience from order placement through delivery.

Job description

Customer Service Representative

Job Type: Full-TimeSchedule: Monday–Friday | Day Shift | No Weekends

Join Our Team

Fine Art Handcrafted Lighting is an American manufacturer of luxury handcrafted lighting with more than 80 years of history. Our products are specified by interior designers, architects, builders, and hospitality clients throughout the United States and in more than 70 countries.

We are seeking a Customer Service Representative to provide outstanding support to customers, sales representatives, designers, and internal departments. This is an excellent opportunity for someone with customer service, order entry, manufacturing experience who enjoys solving problems and working in a collaborative environment.

What You'll Do

• Process customer orders and returns (RMA) accurately using ERP/order entry software.
• Respond to customer inquiries by phone and email.
• Provide order status, pricing, lead times, and product information.
• Coordinate with production, shipping, and sales to ensure timely deliveries.
• Resolve customer concerns professionally and efficiently.
• Maintain accurate customer records and documentation.
• Work closely with designers, distributors, and sales representatives.
• Deliver an exceptional customer experience from order placement through delivery.

Qualifications

• 2+ years of customer service, order entry, inside sales support, experience.
• Manufacturing experience is a plus but not required.
• Strong communication, organization, and problem-solving skills.
• Experience with ERP systems is preferred.
• High school diploma required; college coursework or associate degree is a plus.

Benefits include:

• 401(k) with company matching
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short Term Disability Insurance
• Long Term Disability Insurance
• Cancer Insurance
• Critical Illness Insurance
• Hospital Insurance
• Accident Insurance
• Vacation
• Referral program
• Employee Discount
• Supportive, team-oriented work environment

Why Fine Art Handcrafted Lighting?

Unlike a typical customer service position, you'll work with premium architectural lighting projects, collaborate with talented professionals, and become part of a company known for craftsmanship, innovation, and exceptional customer service.