Premium Hotel Server & Beverage Expert

Fairmont; Los Angeles (CA); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Discounted hotel rooms

Food & beverage rate discounts

Training programs

Career growth opportunities

Job summary

Fairmont Century Plaza is seeking a energetic Server to deliver exceptional food and beverage service to guests, take orders, and prepare drinks. You will uphold luxury standards and provide engaging, professional service in a fast-paced environment.

You will interact with guests, maintain bar areas, follow liquor laws, and support teammates while ensuring guest satisfaction and cost control. Training and growth opportunities are available.

Qualifications

• Previous customer service experience required
• Previous food and beverage and/or barista experience preferred
• Previous point of sale system experience preferred
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible and reliable. Can work with minimal supervision
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively with fellow colleagues as part of a small team and independently
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Must have previous experience serving in a luxury environment
• Must have previous experience serving in a high volume environment

Responsibilities

• To uphold the Fairmont Century Plaza values and mission statement while performing positional responsibilities.
• To adhere to company policy and procedures, as stated in the company handbook
• Consistently offer professional, friendly and engaging service
• Extensive food, liquor, beer, wine and cocktail knowledge
• Prepare basic beverages for guest service up to and including basic cocktails
• Interact with guests in a way that makes them feel special
• Proper and friendly service when in contact with all guests
• Maintain accountability, both personal and financial
• Control bar costs
• Maintain cleanliness and organization of bar prep area and bar
• Control cost and waste
• Close out paper work thoroughly
• Maintain extensive knowledge of menu, food preparation techniques
• Be pro-active by assisting co-workers
• Support and assist Managers
• Be proficient with all aspects and services of the property
• Be familiar with all food outlets and amenities within the property
• Be knowledgeable of general city information as well as hotel history
• Personal and financial accountability
• Be an ambassador for the department, the property and the brand
• Other duties as assigned

Skills

Customer service

Communication

Teamwork

Reliability

Job description

Fairmont Century Plaza is seeking a energetic Server to deliver exceptional food and beverage service to guests, take orders, and prepare drinks. You will uphold luxury standards and provide engaging, professional service in a fast-paced environment.

You will interact with guests, maintain bar areas, follow liquor laws, and support teammates while ensuring guest satisfaction and cost control. Training and growth opportunities are available.