Customer Assistance Coordinator

Hopesglobalgetaways; United States; Remote; USD 21,000 - 34,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Training provided

Travel discounts

Job summary

Hopesglobalgetaways is seeking dependable, customer-focused individuals to join our remote team as Customer Assistance Coordinators. You will help clients with vacation requests, research options, and coordinate services, all while maintaining organized records and responsive communication.

No travel industry experience is required, as training is provided. The role offers flexible part-time or full-time hours, beginner-friendly onboarding, and ongoing educational resources within a supportive

Qualifications

• Excellent written communication skills.
• Friendly, professional, customer-focused attitude.
• Good organization and attention to detail.

Responsibilities

• Communicate with clients to learn preferences (destinations, dates, interests, budget).
• Research and compare vacation options using approved resources.
• Coordinate arrangements and organize confirmations, schedules, and itineraries.
• Provide helpful client support by answering routine questions and following up on items.
• Maintain accurate records and track deadlines while learning destinations and supplier services.

Skills

Strong written comm

Verbal communication

Customer focus

Attention to detail

Time management

Research skills

Independent worker

Digital literacy

Reliable internet

18+ years old

US resident

Job description

About the Opportunity

We are looking for dependable, people-focused individuals to join our remote team as Customer Assistance Coordinators. This role is ideal for someone who enjoys helping others, researching solutions, staying organized, and providing a positive customer experience from start to finish.

You will assist clients with vacation-related requests, research available options, coordinate selected services, and help keep important information organized. No previous travel-industry experience is required. Training and continued educational support are provided, making this a great opportunity for individuals looking to build new skills in a flexible remote environment.

What You'll Do

• Communicate with clients to learn about their preferred destinations, dates, interests, budget, and specific needs.
• Research and compare resorts, hotels, cruises, transportation, tours, excursions, activities, and other vacation services using approved resources.
• Help coordinate selected arrangements and organize confirmations, schedules, reservation details, and itinerary information.
• Provide helpful client support by answering routine questions, sharing updates, following up on outstanding items, and assisting with standard changes or requests.
• Maintain accurate records, review important details for completeness, track upcoming deadlines, and continue learning about destinations and supplier services.

Why You'll Like This Opportunity

• Fully remote work with flexible part-time and full-time scheduling
• Beginner-friendly onboarding and step-by-step training
• No previous professional travel experience required
• Ongoing team guidance and access to educational resources
• Supplier and destination learning opportunities
• Opportunities to build customer service, communication, research, and organizational skills
• Professional development and potential growth opportunities
• Performance-based incentives and recognition opportunities
• Qualifying travel discounts and industry-related benefits
• Supportive and collaborative virtual team environment

What We’re Looking For

• Strong written and verbal communication skills
• Friendly, professional, and customer-focused attitude
• Good organization and attention to detail
• Ability to manage multiple tasks, client requests, and deadlines
• Comfortable researching information and comparing available choices
• Willingness to learn new digital tools, systems, and processes
• Dependable follow-through and effective time-management skills
• Resourceful and adaptable when client needs or priorities change
• Self-motivated and comfortable working independently
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualifying region/country