Premium Guest Experience Concierge

The St. Joe Company; United States; On-site; USD 36,000 - 60,000; Full time

Job summary

The St. Joe Company is seeking a Concierge to enhance guest experiences by arranging meals, transportation, tours, and other services. You will provide expert dining recommendations and assist with dry cleaning and pharmacy locations, ensuring smooth, personalized service.

Responsibilities include greeting guests, building service relationships, and coordinating with front desk and bell staff to exceed expectations while supporting events and daily operations in a resort setting.

Qualifications

• Preferred experience in Hospitality or other customer-centric roles.
• Adequate education and literacy to read product labels and effectively communicate with guests regarding job-related needs.

Responsibilities

• Greet and welcome guests warmly and with enthusiasm.
• Develop and maintain service relationships to fulfill patrons' needs.
• Provide information on local attractions, directions, and recreational options.
• Make reservations for various guest experiences.
• Assist in managing hotel events.
• Maintain effective communication with front desk, housekeeping, and bell staff.
• Respond promptly to guest inquiries.
• Anticipate and exceed guest expectations.
• Attend staff meetings to stay informed about arrivals and amenities.
• Work independently to identify opportunities for enhancing guest experience.
• Perform all other duties as assigned.

Skills

Guest service

Communication

Discretion

Attention to detail

Organization

Multitasking

Privacy awareness

Local knowledge

Education

Basic education and literacy

Job description

The St. Joe Company is seeking a Concierge to enhance guest experiences by arranging meals, transportation, tours, and other services. You will provide expert dining recommendations and assist with dry cleaning and pharmacy locations, ensuring smooth, personalized service.

Responsibilities include greeting guests, building service relationships, and coordinating with front desk and bell staff to exceed expectations while supporting events and daily operations in a resort setting.