Premium Experiences - Sales and Program Coordinator

ASM Global; Richmond (VA); On-site; USD 28,000 - 32,000; Full time

Job summary

Legends Global in Richmond manages premium experiences at Altria Theater and Dominion Energy Center. This Premium Sales Coordinator supports the Premium Sales Manager with sales, service, and renewal work for premium offerings, including the Lexus Lounge program and supervising part-time staff.

The role requires coordinating events, handling client communication by phone and email, ensuring timely ticket delivery, and maintaining CRM data while assisting marketing and promotions.

Qualifications

• Minimum of 1 year of sales & service management experience.
• Outstanding written and verbal communication skills.
• Ability to manage multiple projects and meet deadlines.
• High emotional intelligence and curiosity to grow professionally.
• Attention to detail across multiple tasks and priorities.
• Experience or interest in digital automation is a plus.

Responsibilities

• Coordinate day-to-day operation of premium products under the Premium Sales Manager.
• Manage Lexus Lounge program delivery and part-time sales staff.
• Plan and execute premium events with event orders and info.
• Communicate with clients by phone and email, handle inquiries and follow ups.
• Coordinate ticket delivery with Ticketing and Premium Sales Manager; update CRM.
• Assist marketing and promotions for premium products and projects.

Skills

Sales & service management

Communication skills

Detail orientation

Multitasking

Project coordination

Customer service

Tools

Zapier

Asana

Boolean Logic

Automation

Job description

POSITION: Premium Experiences - Sales and Program Coordinator DEPARTMENT: Premium Sales and Experiences REPORTS TO: Premium Sales Manager FLSA STATUS: Full-Time, Exempt

Summary Historical Richmond venues Altria Theater and Dominion Energy Center, have an immediate opening for a Premium Sales Coordinator. This position is responsible for assisting the Premium Sales Manager regarding all sales, service, and renewal components of premium services offered at Altria Theater and Dominion Energy Center.

Essential Functions:

• Coordinate the day-to-day operation and execution of the premium products under the direction of the Premium Sales Manager.
• Directly responsible for the coordination and deliverables of the Lexus Lounge program, as well as the management of the part-time premium sales staff.
• Plan and execute premium events, creating event orders with necessary information.
• Communicate directly with clientele via phone call to fulfill customer requests and answer inquiries, respond to complaints, and follow up on client suggestions, providing a superior level of service through verbal and written communication.
• Coordinate with Ticketing and Premium Sales Manager to ensure quality and timely delivery of tickets to clientele.
• Maintain client database, entering all touch points and client profile information into CRM.
• Assist with the marketing and promotion of new and existing premium products.
• Schedule annual correspondence and special projects, with both onsite teams and the program sponsor.
• Assist with activities relating to selling such as cold calls, tours, and presentations.
• Liaise with Richmond Venues departments regarding upcoming activities and ongoings to ensure client satisfaction in and around the buildings and deliverables.
• Act as a 'Lounge Manager on Duty' during premium events.
• Work extended and/or irregular hours including nights, weekends, and holidays.
• Complete other duties as assigned undefined

Required Qualifications:

• Minimum of 1 year of successful sales & service management experience (premium experience is a plus).
• Outstanding written and verbal communication skills to develop strong working relationships with partners, teammates, and other stakeholders.
• Ability to manage a high level of detail across multiple projects and to prioritize efficiently.
• High emotional intelligence, intellectual curiosity, and desire to grow professionally.
• Ability to prioritize and meet competing deadlines independently.
• Ability to manage multiple tasks simultaneously, while remaining organized, efficient, and calm under pressure.
• Interest or Experience with Zapier, Asana, Boolean Logic, and/or digital automation is a plus.

Compensation: $20-$23 an hour

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities and protected Veterans to apply. VEVRAA Federal Contractor

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.