Premium Event Concierge — Elite Arena Guest Experience

Golden State Warriors; San Francisco (CA); On-site; USD 27,000 - 38,000; Part time

Job summary

Golden State Warriors are seeking upbeat concierges to support premium guest experiences at Chase Center in San Francisco. This on-site, part-time role covers Warriors, Valkyries games, and concerts.

You will manage access, assist premium guests, and coordinate with Premium Sales, Security, Thrive City teams to ensure memorable visits. The position demands strong interpersonal skills and professionalism in fast-paced environments, including events.

Qualifications

• Excellent and engaging interpersonal skills.
• High energy, strong detail orientation, and superior work ethic.
• Professional and courteous under pressure, including emergencies.
• Uniform and grooming standards compliance.
• Ability to work Thrive City and off-site events.
• Reliable transportation.

Responsibilities

• Act as a steward for premium spaces, ensuring exclusivity through access control.
• Provide consistent, high-level service to all guests to build relationships.
• Maintain presence at premium locations to develop rapport with repeat clients.
• Display professionalism and integrity in high-stress environments.
• Resolve suite and premium ticket holder needs and provide information.
• Respond to guest feedback promptly and empathetically.
• Collaborate with diverse departments to maintain guest experience.
• Perform pre/post-event environmental assessments of premium seating areas.
• Create personalized 'memorable moments' for premium guests.
• Know Chase Center policies, seating charts, and key personnel for wayfinding.
• Serve as information source and FAQs for guests.
• Answer calls and make on-the-spot policy decisions during events.
• Work Thrive City & off-site Warriors events as needed.
• Other duties as assigned.

Skills

Interpersonal skills

High energy

Detail oriented

Professionalism

Courtesy

Education

High school diploma

Job description

Golden State Warriors are seeking upbeat concierges to support premium guest experiences at Chase Center in San Francisco. This on-site, part-time role covers Warriors, Valkyries games, and concerts.

You will manage access, assist premium guests, and coordinate with Premium Sales, Security, Thrive City teams to ensure memorable visits. The position demands strong interpersonal skills and professionalism in fast-paced environments, including events.