Premium Doorman & Concierge — Luxury Lobby Host

PBS Facility Service; New York (NY); On-site; USD 38,000 - 60,000; Full time

Job summary

PBS Facility Service in Midtown Manhattan is seeking a Doorman and Concierge to deliver a high standard of hospitality, access control, and resident support for luxury buildings.

The role emphasizes a welcoming, service-oriented demeanor; responsibilities include greeting residents and guests, maintaining a polished lobby, verifying visitors, assisting with inquiries, coordinating with building management, and upholding PBS tone and safety protocols throughout each shift.

Responsibilities

• Greet residents and guests with courtesy, professionalism, and attentiveness.
• Maintain a welcoming lobby environment that reflects PBS service standards.
• Assist with resident inquiries, directions, amenity information, transportation requests, and daily needs.
• Uphold the PBS tone guide for consistent, high quality customer service.
• Monitor building entrances and verify all visitors, guests, and vendors.
• Maintain accurate sign in procedures and follow building access protocols.
• Ensure only authorized individuals enter the building.
• Remain alert and report any suspicious activity or safety concerns immediately.
• Support emergency response actions by following PBS protocols and building rules.
• Maintain a clean, organized, and presentable lobby throughout the shift.
• Coordinate with building management, superintendent, and PBS supervisors for resident needs or concerns.
• Communicate service issues, incidents, or building updates through shift notes and reports.
• Address resident concerns in a polite and solution focused manner.
• Escalate matters that require management attention.

Job description

PBS Facility Service in Midtown Manhattan is seeking a Doorman and Concierge to deliver a high standard of hospitality, access control, and resident support for luxury buildings.

The role emphasizes a welcoming, service-oriented demeanor; responsibilities include greeting residents and guests, maintaining a polished lobby, verifying visitors, assisting with inquiries, coordinating with building management, and upholding PBS tone and safety protocols throughout each shift.