Doorman Supervisor

PBS Facility Services; New York (NY); On-site; USD 55,000 - 80,000; Full time

Job summary

PBS Facility Service is seeking a Doorman Supervisor to lead a team of doormen and ensure high-quality client service. You will train, supervise, and schedule staff, drive daily performance, and enforce safety and building regulations.

Strong leadership and problem-solving skills are essential to manage emergencies and guest relations. Fluent communication in English is required; additional language skills are a plus.

Qualifications

• High School Diploma or equivalent.
• 3-5 years of supervisory or management experience.
• Excellent communication, interpersonal and customer service skills.
• Ability to handle conflicts and complaints professionally and flexibly.

Responsibilities

• Supervise daily activities of the doorman team, including scheduling and performance management.
• Lead, train, and motivate a team of doorman and guards; ensure safety and security procedures.
• Respond to emergencies 24/7 and manage client complaints professionally.
• Maintain schedules, clock-in/out records, and ensure policy compliance.
• Build a positive team culture and help the team meet daily/weekly performance standards.

Skills

Leadership

Scheduling

Training

Communication

Customer service

Problem solving

Time management

Education

High school diploma

Job description

Job Description

Job Summary:

PBS Facility Service is seeking a Doorman Supervisor that will be responsible for managing and supervising a team of doormen, ensuring that they provide quality services to clients. This role requires an individual with strong leadership skills, the ability to make critical decisions, and a passion for problem-solving. The supervisor will be responsible for training and re-training team members as needed, building a strong team culture, and ensuring that the team meets daily and weekly performance standards.

Job Requirements:

• Supervise and manage the daily activities of the doorman team, including scheduling, training, and performance management.
• Demonstrated ability to lead and motivate a team of doorman and guards
• Strong desire to work collaboratively with others to achieve personal and company goals
• Ability to think outside the box and solve problems creatively
• Motivation to learn and adapt to new systems and processes
• Excellent communication skills, with the ability to manage critical situations professionally
• Ability to handle and resolve clients complaints and issues in a timely and professional manner.
• Ensure that all doorman follow building rules and regulations and are in compliance with all safety and security procedures.

Job Description:

• Being available to respond to emergencies or provide assistance 24/7
• Demonstrating the ability to manage time and multitask without direct supervision
• Communicating effectively in English, and fluency in other languages is a plus
• Scheduling personnel and handling emergency requests
• Providing team members with a schedule every two weeks and updating it as needed
• Developing positive relationships with team members and attending team meetings as necessary
• Conducting regular site visits to interact with employees and provide support
• Training new hires and evaluating performance regularly
• Ensuring that employees comply with company policies and building regulations
• Documenting all conversations with team members
• Handling customer complaints in a timely and professional manner
• Reviewing clock-in and clock-out times daily and making necessary adjustments.
• If you have a passion for leadership, problem-solving, and excellent customer service, we encourage you to apply for this exciting opportunity with PBS Facility Service as our Doorman Supervisor.

Qualifications:

• High School Diploma or equivalent required.
• 3 -5 years of experience in a supervisory or management role, preferably in the hospitality industry.
• Excellent communication, interpersonal, and customer service skills.
• Ability to handle and resolve conflicts and complaints in a professional manner.
• Strong organizational and time management skills.
• Knowledge of safety and security procedures.
• Ability to work flexible hours, including evenings and weekends, if needed.

Company Description

If your property looks good, you do too - and so do we. That's what drives us and inspires us and pushes us to stay on top, as we bring our A game to every project. We're acutely aware of how important your image is to you. First impressions, last impressions, and all those impressions in between - your facility maintenance speaks volumes about your professionalism before you've even had a chance to get down to business. We know that. And we know what it takes to get you looking good around the clock.

We're personally invested in our client's success, which is why we make it a point to maintain relationships, not just buildings. When we get to know you, we get to know intuitively what works best for you and how we can improve our service, fine-tune our scheduling, and anticipate upcoming service needs, so that we can take a more proactive, personal approach to your facility's maintenance.

Lets get acquainted.