Premium Service Account Executive

Boston Bruins; Boston (MA); On-site; USD 55,000 - 74,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Annual performance bonus

Paid vacation days and holidays

Paid parental bonding leave

Tuition/reimbursement for certs

Friends-and-family discounts

Job summary

Delaware North Boston Holdings is hiring for full-time Premium Service Account Executives at TD Garden in Boston, MA, supporting both the Boston Bruins and Celtics. You will manage a portfolio of BGS member accounts, delivering white-glove service and cultivating long-term client relationships, including ticketing, access, and premium hospitality.

The role requires 5+ years in account management or premium ticketing, excellent communication, and availability for events.

Qualifications

• Bachelor's degree in business, hospitality, sports management, or related field.
• 5+ years in account management, client services, hospitality, or premium ticketing.
• Excellent communication and interpersonal skills; ability to multi-task.
• Experience with CRM platforms (Salesforce, Archtics) preferred.
• Availability to work evenings, weekends, and holidays based on event schedule.

Responsibilities

• Serve as the primary day-to-day contact for a portfolio of BGS member accounts with white-glove service.
• Cultivate long-term relationships with clients through consistent communication and touchpoints.
• Manage all aspects of the BGS member experience including tickets, access, amenities, and hospitality.
• Assist with renewal/retention strategies and identify opportunities to grow accounts and revenue.
• Represent the BGS service team at home games, concerts, and premium events with top-tier service.
• Support planning and execution of exclusive member events and use CRM to track interactions.

Skills

Client service

Multi-tasking

Communication skills

CRM experience

Education

Bachelor's degree in business/hospitality/sports management

Tools

Salesforce

Archtics

Job description

The opportunity

Delaware North Boston Holdings is hiring full-time Premium Service Account Executives to join our team at TD Garden in Boston, Massachusetts supporting both the Boston Bruins and Boston Celtics. As a Premium Service Account Executive, you will be responsible for delivering an exceptional experience to our premium clients throughout the year. If you are relationship-driven, detail-oriented, and thrive in a fast-paced hospitality environment, we encourage you to apply!

Pay

Minimum - Anticipated Maximum Base Salary: $54,600 - $73,700 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Serve as the primary day-to-day contact for a portfolio of BGS member accounts, providing white-glove service and timely solutions
• Cultivate strong, long-term relationships with clients through consistent communication, in-person engagement, and personalized touchpoints
• Manage all aspects of the BGS member experience, including ticketing requests, event access, amenity fulfillment, and game day hospitality
• Assist with renewal and retention strategies for a portfolio of premium accounts, leveraging strong business acumen to cultivate long-term client relationships, negotiate with C-level executives and key decision-makers, and identify opportunities to maximize account growth, member satisfaction, and revenue retention
• Represent the BGS service team at all home games, concerts, and premium events - ensuring all clients receive top-tier service and support
• Support planning and execution of exclusive member events throughout the calendar year
• Utilize CRM systems to manage account activity, update client records, and track service interactions
• Serve on project teams and cross-departmental initiatives that drive business growth, enhance operational processes, and shape the future of premium hospitality and live entertainment experiences

More about you

• Bachelor's degree in business, hospitality, sports management, or a related field
• 5+ years of experience in account management, client services, hospitality, and/or premium ticketing
• Excellent communication and interpersonal skills, with a passion for client service
• Proven ability to multi-task and work in high-pressure, event-based environments
• Experience with CRM platforms (Salesforce, Archtics, etc.) preferred
• Availability to work evenings, weekends, and holidays based on event schedule

Source: Hospitality Online