Premium Club Concierge — Luxury Guest Experience Host

Alyeska Resort; Anchorage (AK); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Employee housing

Flexible work schedules

Paid time off & holidays

Free Mountain Pass for employees

Employee discounts on lodging, dining,

Medical, Dental, and Vision Insurance

401(k)

Job summary

Alyeska Resort in Girdwood, Alaska seeks a Black Diamond Club Host to be a key ambassador on the Club floor, delivering personalized experiences and seamless service. You will work with the Guest Experience Manager and resort teams to exceed guest expectations in a high-end environment.

Join a team that values warmth, professionalism, and discretion while assisting guests with bookings, recommendations and special events at all Club Floor touchpoints.

Qualifications

• Proven hospitality experience is preferred.
• Previous hotel or luxury guest service experience preferred.
• Excellent customer service skills under pressure.
• English proficiency; additional languages welcome.
• Must be of legal age to serve alcohol in Alaska; Tap certified; Food Handlers card.

Responsibilities

• Greet guests warmly and check them in smoothly.
• Establish personal rapport with guests through authentic interactions.
• Maintain discretion and confidentiality for guest requests.
• Anticipate preferences and exceed expectations for Club Floor guests.
• Collaborate with Guest Experience Manager and resort teams.
• Communicate clearly with all departments before, during and after departures.
• Provide personalized recommendations for local attractions, dining and events.
• Act as the main contact for Club Floor guests and address concerns.
• Keep Club Lounge and Corridors immaculate with Housekeeping coordination.
• Ensure timely delivery of morning, afternoon and evening offerings.

Skills

Hospitality experience

Customer service

English proficiency

Education

High school diploma

Job description

Alyeska Resort in Girdwood, Alaska seeks a Black Diamond Club Host to be a key ambassador on the Club floor, delivering personalized experiences and seamless service. You will work with the Guest Experience Manager and resort teams to exceed guest expectations in a high-end environment.

Join a team that values warmth, professionalism, and discretion while assisting guests with bookings, recommendations and special events at all Club Floor touchpoints.