Luxury Club Experience Manager

Alyeska-Resort; Anchorage (AK); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Employee housing

Paid time off

Mountain pass for employees

Employee discounts on lodging, dining,

Nordic Spa services

Health, Dental, Vision Insurance

Roth 401(k) and 401(k) Retirement Plan

Job summary

Alyeska Resort in Alaska seeks a luxury hospitality leader as Black Diamond Club Manager to own the guest journey from pre-arrival planning to departure, delivering personalized suites and arrivals, and coordinating across departments to ensure seamless stays.

Lead the Black Diamond Club Floor operations, train the team, supervise VIP and high-profile groups, maintain SOPs, and uphold elevated service standards in a high-volume luxury resort.

Qualifications

• At least 2 years of hotel, luxury hospitality, or comparable full-service guest operations experience; supervisory experience preferred.
• Proven hospitality experience in a high-volume, fast-paced luxury resort environment is highly desirable.
• Exceptional guest service skills with strong attention to detail and the ability to build relationships with guests, employees, vendors, and resort partners.
• Strong verbal and written communication skills and proficiency in English; additional languages are celebrated.
• High school diploma, general education degree, or international equivalent required.
• Operational knowledge of property management and guest relations systems such as Opera, RTP, Maître’d, HotSOS/Rex, Alice, and RezDiary.
• Must be of legal age to serve alcohol in Alaska and maintain required Training for Alcohol Professionals (TAPS) certification and Food Worker Card.

Responsibilities

• Lead daily Black Diamond Club Floor operations, maintain a visible presence, and step into operational roles when needed.
• Own the guest journey from pre-arrival planning through departure, maintaining thoughtful communication before, during, and after each stay.
• Deliver an upscale, personalized arrival experience, including suite inspections, check-ins, orientations, amenities, and special requests.
• Coordinate with Front Office, Sales, Housekeeping, Engineering, Culinary, and resort partners to ensure seamless service and maximize guest satisfaction.
• Lead, train, and develop the Black Diamond Club team while ensuring SOPs are followed and fostering trust, respect, and teamwork.
• Oversee service for high-profile groups and VIP guests, collaborating with internal teams and outside vendors to anticipate and fulfill requests.

Skills

Guest service excellence

Verbal communication

Written communication

Leadership

Education

High school diploma

Tools

Opera

RTP

Maître'd

HotSOS/Rex

Alice

RezDiary

Job description

Alyeska Resort in Alaska seeks a luxury hospitality leader as Black Diamond Club Manager to own the guest journey from pre-arrival planning to departure, delivering personalized suites and arrivals, and coordinating across departments to ensure seamless stays.

Lead the Black Diamond Club Floor operations, train the team, supervise VIP and high-profile groups, maintain SOPs, and uphold elevated service standards in a high-volume luxury resort.