Black Diamond Club Manager

Alyeska-Resort; Anchorage (AK); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Employee housing

Paid time off

Mountain pass for employees

Employee discounts on lodging, dining,

Nordic Spa services

Health, Dental, Vision Insurance

Roth 401(k) and 401(k) Retirement Plan

Job summary

Alyeska Resort in Alaska seeks a luxury hospitality leader as Black Diamond Club Manager to own the guest journey from pre-arrival planning to departure, delivering personalized suites and arrivals, and coordinating across departments to ensure seamless stays.

Lead the Black Diamond Club Floor operations, train the team, supervise VIP and high-profile groups, maintain SOPs, and uphold elevated service standards in a high-volume luxury resort.

Qualifications

• At least 2 years of hotel, luxury hospitality, or comparable full-service guest operations experience; supervisory experience preferred.
• Proven hospitality experience in a high-volume, fast-paced luxury resort environment is highly desirable.
• Exceptional guest service skills with strong attention to detail and the ability to build relationships with guests, employees, vendors, and resort partners.
• Strong verbal and written communication skills and proficiency in English; additional languages are celebrated.
• High school diploma, general education degree, or international equivalent required.
• Operational knowledge of property management and guest relations systems such as Opera, RTP, Maître’d, HotSOS/Rex, Alice, and RezDiary.
• Must be of legal age to serve alcohol in Alaska and maintain required Training for Alcohol Professionals (TAPS) certification and Food Worker Card.

Responsibilities

• Lead daily Black Diamond Club Floor operations, maintain a visible presence, and step into operational roles when needed.
• Own the guest journey from pre-arrival planning through departure, maintaining thoughtful communication before, during, and after each stay.
• Deliver an upscale, personalized arrival experience, including suite inspections, check-ins, orientations, amenities, and special requests.
• Coordinate with Front Office, Sales, Housekeeping, Engineering, Culinary, and resort partners to ensure seamless service and maximize guest satisfaction.
• Lead, train, and develop the Black Diamond Club team while ensuring SOPs are followed and fostering trust, respect, and teamwork.
• Oversee service for high-profile groups and VIP guests, collaborating with internal teams and outside vendors to anticipate and fulfill requests.

Skills

Guest service excellence

Verbal communication

Written communication

Leadership

Education

High school diploma

Tools

Opera

RTP

Maître'd

HotSOS/Rex

Alice

RezDiary

Job description

Are you a luxury hospitality leader who thrives on creating highly personalized guest experiences? Do you have an eye for detail, a passion for service, and the ability to bring multiple resort teams together to create seamless stays? If so, Alyeska Resort is the place for you!

WhatYou’llDo

As the Black Diamond Club Manager,you’llown the complete guest journey for our Black Diamond Club guests—from pre-arrival planning and personalized suite preparationtodeparture.You’lllead the daily operation of the Club Floor while partnering across the resort to deliver luxury on the threshold of adventure.

• Lead daily Black Diamond Club Floor operations,maintaina visible presence, and step into operational roles when needed.

• Own the guest journey from pre-arrival planning through departure,maintainingthoughtful communication before, during, and after each stay.

• Deliver an upscale, personalized arrival experience, including suite inspections, check-ins, orientations, amenities, and special requests.

• Coordinate with Front Office, Sales, Housekeeping, Engineering, Culinary, and resort partners to ensure seamless service and maximize guest satisfaction.

• Lead, train, and develop the Black Diamond Club team while ensuring Standard Operating Procedures (SOPs) are followed and fostering trust, respect, and teamwork.

• Oversee service for high-profile groups and Very Important Person (VIP) guests, collaborating with internal teams and outside vendors toanticipateand fulfill requests.

What We Offer

• Employee Housing options – live and play where you work
• Paid time off & holidays
• Free Mountain Pass for employees and qualified dependents
• Employee discounts on resort lodging, dining, shops, and Nordic Spa services
• Medical, Dental, and Vision Insurance for regular full-time employees
• Roth 401(k) and 401(k) Retirement Savings Plan

What We Need

• At least 2 years of hotel, luxury hospitality, or comparable full-service guest operations experience; supervisory experience preferred.

• Proven hospitality experience in a high-volume, fast-paced luxury resort environment is highly desirable.

• Exceptional guest service skills with strong attention to detail and the ability to build relationships with guests, employees, vendors, and resort partners.

• Strong verbal and written communication skills andproficiencyin English;additionallanguages are celebrated.

• High school diploma, general education degree, or international equivalentrequired.

• Operational knowledge of property management and guest relations systems such as Opera, RTP,Maitre’d,HotSOS/Rex, Alice, andRezDiary.

• Must be of legal age to serve alcohol in Alaska andmaintainrequired Training for Alcohol Professionals (TAPS) certification and Food Worker Card.

What to Expect

• Be highly visible and engaged with guests in a luxury, guest-centric environment.
• Work a flexible schedule that may include extended hours, nights, weekends, and peak business periods.
• Balance hands-on floor leadership with planning, guest communication, financial oversight, and cross-department coordination.
• Physical demands: Ability tolift upto 25 pounds, bend, stoop, walk, push or pull equipment, and stand for extended periods of time.

About Alyeska Resort

Alyeska Resort is a world-class destination nestled in the mountains of Girdwood, Alaska, just 45 minutes south of Anchorage. With a 299-room hotel, Nordic Spa, and renowned ski area, we offer an exciting and dynamic work environment where employees can work hard, play hard, and Live the Adventure!

The Black Diamond Club is designed for guests seeking the best in luxury, service, and amenities. From personalized stays and exclusive dining experiences to connections with top experts and adventures, the Club brings together elevated hospitality and the spirit of Alaska.

Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace.