Manager, General

Casa de Montecristo; New York (NY); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Paid Time Off

Floating holidays

Health & Wellness Benefits

401(k) Retirement Plan

Company-Paid Insurance

Career Development Opportunities

Employee Discounts

Job summary

Casa de Montecristo is seeking a General Manager to lead the lounge operations with a focus on hospitality, bar experience, and guest engagement. The role drives sales and profitability across bar, retail, and events while building a top-performing team.

Responsibilities include on-floor leadership, regulatory compliance, and maintaining a premium lounge atmosphere. Strong coaching, communication, and strategic planning are essential.

Qualifications

• Strong hospitality mindset and guest service focus.
• Experience managing P&L in hospitality or retail.
• Excellent communication and leadership abilities.

Responsibilities

• Drives overall sales, KPIs, and profitability for the location across bar, retail and events.
• Leads day-to-day lounge operations as on-the-floor leader with high service standards.
• Ensures compliance with all regulations and maintains a safe environment.
• Builds a hospitality-first culture with an engaged, knowledgeable team.
• Analyzes retail trends and boosts topline sales via education, events and partnerships.
• Manages full P&L and monitors expenses to meet budget objectives.
• Oversees bar and lounge operations, service flow, and beverage quality.
• Recruits, trains and develops high-performing staff; provides coaching and feedback.
• Acts as brand ambassador in the Nashville Market and builds local awareness.
• Maintains premium look and feel of the lounge.

Skills

Hospitality mindset

Guest experience

Team motivation

P&L management

Analytical skills

Time management

Executive presence

Fluent English

Strong communication

Education

Bachelor’s Degree

Tools

Microsoft Word/Excel/Outlook

Job description

Casa de Montecristo gives the adult cigar consumer the premier cigar experience, featuring large selections of premium cigars, modern lounges, walk-in humidors and full bars across the multiple locations in the United States.

The General Manager is responsible for leading the overall operation of the lounge, with a focus on hospitality, bar experience and guest engagement. The goal is to deliver great guest experience while building a strong team, and driving business results across bar, retail, and events.

Responsibilities

Ability to travel, as required (less than 10%)

• Drives overall sales, KPIs, and profitability for the location across bar, retail and events
• Leads the day-to-day operations of the lounge as an on the floor, hands on leader, ensuring a high level of service and a strong guest experience
• Ensures compliance with all state and local regulations. Maintains a comfortable, responsible and safe environment.
• Sets and maintains a hospitality-first culture, where team members are engaged, knowledgeable, and focused on delivering great service.
• Analyzes and measures retail business trends. Seeks opportunities and implements plans to increase topline retail sales and profitability through product education, events, and outside partnerships.
• Full P&L responsibility. Monitors all expenses and costs within the store to achieve positive store contribution and be in line with the budget objectives set.
• Oversees bar and lounge operations, including service flow, beverage quality, and overall atmosphere.
• Recruit, train and lead a team of top performing associates. Challenges and inspires others to achieve and execute sales driving initiatives.
• Maintains an active performance development process. Provides coaching in the moment and performance feedback to employees. Conduct formal performance reviews consulting with HR.
• Acts as a brand ambassador in the Nashville Market, building relationships and driving local awareness
• Maintains the overall look and feel of the lounge to ensure it reflects a premium experience.
• Demonstrates an energetic, persistent and professional demeanor always.
• Other duties as assigned by the Market Manager.
• Qualifications

Qualifications

• Strong hospitality mindset with a focus on guest experience and service quality
• A track record of motivating and inspiring a team of individuals to meet challenges
• Demonstrated flexibility and emotional intelligence to confront frequently changing business conditions with energy and accountability.
• Solid business acumen, with experience managing P&L in hospitality or retail
• Strong analytical and problem-solving Uses data to make informed decisions with pace.
• Understands the big picture and demonstrates good judgement to best serve the
• Excels in time management and Ability to manage competing priorities and thrive in a fast-paced environment.
• Natural communicator with a strong executive presence. Known to build relationships both inside and outside the organization.
• Three plus years of retail or hospitality management
• Bachelor’s Degree
• Experience managing bar operations/ and or multi revenue streams (bar+retail) is a plus
• Ability to work a flexible schedule (night, weekends, holidays)
• Previous experience with successful coaching and developing others is
• Exceptional interpersonal skills
• Superb oral and written English communication skills (Proficient with Word, Excel, and Outlook)
• Hands on team player with a strong work-ethic

Work Environment/Conditions

While performing the duties of this job, the employee is regularly exposed to smoke or airborne particles. The employee is occasionally exposed to wet and/ or humid conditions. The noise level in the work environment is usually moderate.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand; walk; use hands, reach with hands and arms. The employee frequently is required to climb or balance and stoop, kneel or sit; the employee must frequently lift and/ or move up to 25 pounds.

Full-Time Employees

• Paid Time Off PTO and floating holidays to support work-life balance.
• Health & Wellness Benefits Medical, dental, vision, and pet insurance coverage, effective the first of the month following the date of hire.
• 401(k) Retirement Plan Eligibility to participate after 90 days of employment, with a company match of up to 6%.
• Company-Paid Insurance Automatic enrollment in short-term disability (STD), long-term disability (LTD), and life insurance.
• Career Development Opportunities for career advancement, ongoing training, and professional growth.
• Employee Discounts Exclusive discounts on cigar purchases.

USD $90,000.00 - USD $110,000.00 /Yr.