Manager, General

Casa de Montecristo; City of Niagara Falls (NY); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

PTO & floating holidays

Health, dental, vision, and pet保险

401(k) with company match

Disability & life insurance

Career development

Employee discounts on cigars

Job summary

Casa de Montecristo is seeking a General Manager to lead the lounge’s operations, prioritizing hospitality, bar experience, and guest engagement. You will drive sales, manage a premium environment, and build a strong team across bar, retail, and events.

The role requires 3+ years in retail or hospitality management, a Bachelor’s Degree, and a hands-on leadership style with strong English communication. Competitive salary ranges with comprehensive benefits are offered.

Qualifications

• Hospitality mindset focused on guest experience.
• Proven ability to motivate and lead a team.
• Flexible, emotionally intelligent with energy and accountability.
• Experience managing P&L in hospitality or retail.
• Strong analytical and problem-solving with data.
• Good judgement and strategic perspective.
• Excellent time management and ability to handle priorities.
• Excellent communication and executive presence.
• Three+ years in retail or hospitality management.
• Bachelor’s Degree.
• Experience managing bar operations or multi-revenue streams.
• Flexible schedule including nights/weekends/holidays.
• Coaching and developing others.
• Excellent interpersonal skills.
• Strong English communication (spoken/written).
• Hands-on team player with work ethic.
• Ability to travel less than 10%.

Responsibilities

• Drives overall sales, KPIs, and profitability for the location across bar, retail and events.
• Leads day-to-day operations on the floor, ensuring high service levels and guest experience.
• Ensures compliance with state/local regulations and maintains a safe environment.
• Sets a hospitality-first culture, with engaged, knowledgeable team members.
• Analyzes retail trends and drives topline sales through product education and events.
• Maintains full P&L control and matches costs to budget objectives.
• Oversees bar and lounge operations and beverage quality.
• Recruits, trains, and leads top-performing associates; coaches in the moment.
• Acts as a brand ambassador in the Nashville market and builds local awareness.
• Maintains premium lounge look and feel; demonstrates energy and professionalism.
• Other duties as assigned by Market Manager.

Skills

Hospitality mindset

Team motivation

Emotional intelligence

Business acumen

Analytical skills

Communication

Time management

Executive presence

Education

Bachelor’s Degree

Tools

MS Word

Excel

Outlook

Job description

About Us

Casa de Montecristo gives the adult cigar consumer the premier cigar experience, featuring large selections of premium cigars, modern lounges, walk-in humidors and full bars across the multiple locations in the United States.

Overview

The General Manager is responsible for leading the overall operation of the lounge, with a focus on hospitality, bar experience and guest engagement. The goal is to deliver great guest experience while building a strong team, and driving business results across bar, retail, and events.

Responsibilities

Responsibilities

• Drives overall sales, KPIs, and profitability for the location across bar, retail and events
• Leads the day-to-day operations of the lounge as an on the floor, hands on leader, ensuring a high level of service and a strong guest experience
• Ensures compliance with all state and local regulations. Maintains a comfortable, responsible and safe environment.
• Sets and maintains a hospitality-first culture, where team members are engaged, knowledgeable, and focused on delivering great service.
• Analyzes and measures retail business trends. Seeks opportunities and implements plans to increase topline retail sales and profitability through product education, events, and outside partnerships.
• Full P&L responsibility. Monitors all expenses and costs within the store to achieve positive store contribution and be in line with the budget objectives set.
• Oversees bar and lounge operations, including service flow, beverage quality, and overall atmosphere.
• Recruit, train and lead a team of top performing associates. Challenges and inspires others to achieve and execute sales driving initiatives.
• Maintains an active performance development process. Provides coaching in the moment and performance feedback to employees. Conduct formal performance reviews consulting with HR.
• Acts as a brand ambassador in the Nashville Market, building relationships and driving local awareness
• Maintains the overall look and feel of the lounge to ensure it reflects a premium experience.
• Demonstrates an energetic, persistent and professional demeanor always.
• Other duties as assigned by the Market Manager.

Qualifications

• Qualifications

  • Strong hospitality mindset with a focus on guest experience and service quality
  • A track record of motivating and inspiring a team of individuals to meet challenges
  • Demonstrated flexibility and emotional intelligence to confront frequently changing business conditions with energy and accountability.
  • Solid business acumen, with experience managing P&L in hospitality or retail
  • Strong analytical and problem-solving Uses data to make informed decisions with pace.
  • Understands the big picture and demonstrates good judgement to best serve the
  • Excels in time management and Ability to manage competing priorities and thrive in a fast-paced environment.
  • Natural communicator with a strong executive presence. Known to build relationships both inside and outside the organization.
  • Three plus years of retail or hospitality management
  • Bachelor’s Degree
  • Experience managing bar operations/ and or multi revenue streams (bar+retail) is a plus
  • Ability to work a flexible schedule (night, weekends, holidays)
  • Previous experience with successful coaching and developing others is
  • Exceptional interpersonal skills
  • Superb oral and written English communication skills (Proficient with Word, Excel, and Outlook)
  • Hands on team player with a strong work-ethic

  Ability to travel, as required (less than 10%)

Work Environment/Conditions: While performing the duties of this job, the employee is regularly exposed to smoke or airborne particles. The employee is occasionally exposed to wet and/ or humid conditions. The noise level in the work environment is usually moderate.

Physical Demands: While performing the duties of this job, the employee is regularly required to stand; walk; use hands, reach with hands and arms. The employee frequently is required to climb or balance and stoop, kneel or sit; the employee must frequently lift and/ or move up to 25 pounds.

Work Environment Conditions

Full-Time Employees

• Paid Time Off: PTO and floating holidays to support work-life balance.
• Health & Wellness Benefits: Medical, dental, vision, and pet insurance coverage, effective the first of the month following the date of hire.
• 401(k) Retirement Plan: Eligibility to participate after 90 days of employment, with a company match of up to 6%.
• Company-Paid Insurance: Automatic enrollment in short-term disability (STD), long-term disability (LTD), and life insurance.
• Career Development: Opportunities for career advancement, ongoing training, and professional growth.
• Employee Discounts: Exclusive discounts on cigar purchases.

Posted Salary Range

USD $90,000.00 - USD $110,000.00 /Yr.