Premium Chocolate Experience Advisor

Lindt & Sprüngli (USA) Inc.; Maryland; On-site; USD 21,000 - 22,000; Full time

Job summary

Lindt USA is seeking a Chocolate Advisor to create a premium in-store experience for customers across Lindt Chocolate Shops in the United States. You will leverage product knowledge and a customer-first approach to drive sales and brand engagement.

This role requires availability to work nights, weekends, and holidays, with compensation of $15.00-$16.00 per hour and opportunities to participate in bonus programs. We offer an equal opportunity workplace and a path for growth.

Qualifications

• Ability to interact positively with customers.
• Basic math and/or accounting skills.
• Ability to take direction and execute work effectively.
• Prior retail experience, preferably in a specialty retail environment.
• Regularly lift and/or move up to 10 pounds.
• Frequently lift and/or move up to 35 pounds.
• Occasionally lift and/or move up to 50 pounds.
• Ability to climb, balance, stoop, kneel, crouch and reach with arms.
• High School Graduate or equivalent.
• Must be available to work nights, weekends (Saturday and Sundays) and Holidays.

Responsibilities

• Consistently contribute to the store's ability to achieve or exceed weekly, monthly, annual sales plan by providing the highest levels of customer service, demonstrated product knowledge and Lindt specific selling skills.
• Demonstrated understanding and commitment to the store's sales mission on a daily, weekly, monthly basis.
• Consistently meet or exceed individual sales goals such as ADS, conversion and other key performance indicators.
• Model Lindt standards through everyday activities such as Dress code, up-selling and sales focus.
• Demonstrate personal commitment to achieving store's targets by consistently promoting current marketing programs and utilizing company provided resources intended to optimize selling activity.
• Monitor and elevate customer or product issues to management in a timely and professional manner.

Skills

Customer interaction

Basic math

Take direction

Retail experience

Mobility

Availability

High School diploma

Education

High School Graduate

Job description

Lindt USA is seeking a Chocolate Advisor to create a premium in-store experience for customers across Lindt Chocolate Shops in the United States. You will leverage product knowledge and a customer-first approach to drive sales and brand engagement.

This role requires availability to work nights, weekends, and holidays, with compensation of $15.00-$16.00 per hour and opportunities to participate in bonus programs. We offer an equal opportunity workplace and a path for growth.