Premium Billing & Revenue Specialist

CVS Health; Franklin (TN); On-site; USD 23,000 - 39,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Job summary

CVS Health in Franklin, TN is seeking a Billing Operations Support role focused on processing, insurance verification, and revenue cycle management to ensure accurate billing and regulatory compliance.

Responsibilities include billing invoices, documenting processes, monitoring data trends, assisting customers, and collaborating with underwriting, finance, and customer service to optimize revenue and service quality. This full-time, on-site position offers comprehensive benefits.

Qualifications

• 1+ Customer service experience.
• 1+ years working with Microsoft Office Suite - Intermediate to Advanced level.
• Must be able to work in Franklin TN. office Tuesday- Thursday.

Responsibilities

• Performs billing operations for premium payments, ensuring accurate and timely processing of invoices, receipts, and reconciliations.
• Documents billing processes and procedures to streamline operations, improve efficiency, and enhance the customer experience
• Monitors billing data and trends, identifying discrepancies, issues, and opportunities for process improvements, and escalating opportunities.
• Provides support to customers and internal stakeholders in resolving billing inquiries, discrepancies, and escalations, delivering excellent customer service.
• Communicates with insurance brokers, agents, and third-party administrators to address premium-related issues, reconcile accounts, and resolve payment discrepancies.
• Drafts billing reports and financial analyses to management, providing insights and recommendations for revenue optimization and cost control.
• Assists internal teams, such as underwriting, finance, and customer service with gathering and validating premium billing data.
• Follows regular, timely feedback as well as the formal performance review process to ensure delivery of exceptional services and engagement, motivation, and personal development.
• Stays updated on industry trends, emerging technologies, and best practices in premium billing operations.

Education

High School Diploma or GED

Job description

CVS Health in Franklin, TN is seeking a Billing Operations Support role focused on processing, insurance verification, and revenue cycle management to ensure accurate billing and regulatory compliance.

Responsibilities include billing invoices, documenting processes, monitoring data trends, assisting customers, and collaborating with underwriting, finance, and customer service to optimize revenue and service quality. This full-time, on-site position offers comprehensive benefits.