Premium Billing Specialist — Revenue & Customer Support

4062 Aetna Resources, LLC; Franklin (VA); On-site; USD 23,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is seeking a Billing Operations Associate to support premium billing, verification, and reconciliation. You will help ensure accurate invoicing, timely payments, and compliant processes while delivering strong customer service.

You will collaborate with underwriting, finance, and customer service teams to gather data, generate reports, and support revenue optimization initiatives. This is a full‑time role with standard benefits and growth opportunities.

Qualifications

• 1+ years of customer service experience.
• Proficient in Microsoft Office (Intermediate to Advanced).
• Must be able to work in Franklin TN office Tue-Thu.

Responsibilities

• Performs billing operations for premium payments and ensures accurate processing of invoices and reconciliations.
• Documents billing processes to streamline operations.
• Monitors billing data and notes discrepancies, suggesting improvements.
• Provides support to customers and internal stakeholders resolving billing inquiries and escalations.

Skills

Customer service

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

CVS Health is seeking a Billing Operations Associate to support premium billing, verification, and reconciliation. You will help ensure accurate invoicing, timely payments, and compliant processes while delivering strong customer service.

You will collaborate with underwriting, finance, and customer service teams to gather data, generate reports, and support revenue optimization initiatives. This is a full‑time role with standard benefits and growth opportunities.