Claim Benefit Specialist- Franklin, TN.

CVS Health; Franklin (TN); On-site; USD 23,000 - 39,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement plan

Job summary

CVS Health in Franklin, TN is seeking a claims processor to join our team. You will analyze and process routine claims, verify eligibility, and apply medical necessity guidelines to support accurate decisions.

You will work with members, providers, and employer groups, handle inquiries, and escalate complex cases to senior colleagues while maintaining quality, speed, and compliance with benefit plans.

Qualifications

• 1+ years of experience in a production environment.
• 1+ years demonstrated ability to use Microsoft Office applications (Outlook, Word, Excel) and learn new software systems with minimal supervision.
• Demonstrated ability to handle multiple assignments competently, accurately, and efficiently.
• Ability to review information, identify basic issues, and recommend solutions to support day-to-day operations.

Responsibilities

• Analyze and process routine claims that cannot be auto-adjudicated.
• Apply medical necessity and coverage guidelines to support accurate claim decisions.
• Verify member eligibility and identify discrepancies affecting claim processing.
• Utilize cost-containment measures and claim adjudication tools to ensure accurate outcomes.
• Respond to routine claim-related phone inquiries and written correspondence.
• Route complex claims and issues to senior team members for resolution.
• Review claims and referrals for compliance with applicable guidelines, coding requirements, and member/provider information.
• Validate procedure, diagnosis, and pre-coding requirements to support accurate claim processing.
• Manage assigned claims, queues, and correspondence within established turnaround time standards.
• Process electronic correspondence using designated claims systems and workflows.
• Utilize claims processing tools, including Claim Check, reasonable and customary data, and other post-containment resources.
• Maintain accuracy, quality, and productivity standards while meeting service-level expectations.
• Provide training and guidance to team members when serving as a subject matter expert.

Skills

Microsoft Office

Multitasking

Claims processing mindset

Education

High School or GED

Tools

Outlook

Word

Excel

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

Fast, accurate claims payment is one of the ways we make a difference in people's lives. Claims professionals work directly with members, doctors and employer groups, providing a friendly and knowledgeable voice at the other end of the phone at times when it's most needed.

• Analyze and process routine claims that cannot be auto-adjudicated.
• Apply medical necessity and coverage guidelines to support accurate claim decisions.
• Verify member eligibility and identify discrepancies affecting claim processing.
• Utilize cost-containment measures and claim adjudication tools to ensure accurate outcomes.
• Respond to routine claim-related phone inquiries and written correspondence.
• Route complex claims and issues to senior team members for resolution.
• Review claims and referrals for compliance with applicable guidelines, coding requirements, and member/provider information.
• Validate procedure, diagnosis, and pre-coding requirements to support accurate claim processing.
• Manage assigned claims, queues, and correspondence within established turnaround time standards.
• Process electronic correspondence using designated claims systems and workflows.
• Utilize claims processing tools, including Claim Check, reasonable and customary data, and other post-containment resources.
• Maintain accuracy, quality, and productivity standards while meeting service-level expectations.
• Provide training and guidance to team members when serving as a subject matter expert.

Required Qualifications

• 1+ years of experience working in a production environment.
• 1+ years demonstrated ability to use Microsoft Office applications (Outlook, Word, Excel) and learn new software systems with minimal supervision.
• Demonstrated ability to handle multiple assignments competently, accurately, and efficiently.
• Ability to review information, identify basic issues, and recommend solutions to support day-to-day operations.

Preferred Qualifications

• 2+ years of experience claim processing.
• Understanding of medical terminology.
• Strong knowledge of benefit plans, policies, and procedures.

Education

• High School or GED equivalent.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

$17.00 - $28.46

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great Benefits For Great People

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

• This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 09/30/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.