Premium Billing & Revenue Ops Specialist

CVS Health; Franklin (TN); Presencial; USD 23.000 - 39.000; Jornada completa

Descripción de la vacante

CVS Health in Franklin, Tennessee is seeking a Billing Operations Associate to support processing premiums, verify insurance, and manage revenue cycle compliance. You will handle invoices, support customer inquiries, and help ensure accurate billing across systems.

This full-time role requires collaboration with underwriting and finance teams, strong Microsoft Office skills, and a high school diploma or GED.

Formación

• 1+ Customer service experience.
• 1+ years administrative or documentation experience
• 1+ years working with Microsoft Office Suite - Intermediate to Advanced level.
• Must be able to work in Franklin TN. office Tuesday- Thursday.

Responsabilidades

• Performs billing operations for premium payments, ensuring accurate and timely processing of invoices, receipts, and reconciliations.
• Documents billing processes and procedures to streamline operations, improve efficiency, and enhance the customer experience
• Monitors billing data and trends, identifying discrepancies, issues, and opportunities for process improvements, and escalating opportunities.
• Provides support to customers and internal stakeholders in resolving billing inquiries, discrepancies, and escalations, delivering excellent customer service.
• Communicates with insurance brokers, agents, and third-party administrators to address premium-related issues, reconcile accounts, and resolve payment discrepancies.
• Drafts billing reports and financial analyses to management, providing insights and recommendations for revenue optimization and cost control.
• Assists internal teams, such as underwriting, finance, and customer service with gathering and validating premium billing data.
• Follows regular, timely feedback as well as the formal performance review process to ensure delivery of exceptional services and engagement, motivation, and personal development.
• Stays updated on industry trends, emerging technologies, and best practices in premium billing operations.

Conocimientos

Customer service experience

Educación

High School Diploma or GED

Herramientas

Microsoft Office Suite

Descripción del empleo

CVS Health in Franklin, Tennessee is seeking a Billing Operations Associate to support processing premiums, verify insurance, and manage revenue cycle compliance. You will handle invoices, support customer inquiries, and help ensure accurate billing across systems.

This full-time role requires collaboration with underwriting and finance teams, strong Microsoft Office skills, and a high school diploma or GED.