Premium Billing Representative II

Bishop & Company, Inc.; Honolulu (HI); Hybrid; USD 40,134 - 54,298; Full time

Benefits offered by this job

Health Insurance

401(k) with Company Match

Paid Holidays

Paid Vacation

Hybrid work arrangement

Job summary

Bishop & Company, a Honolulu-based recruiting and placement firm, seeks a Premium Billing Representative II for a healthcare organization. The role emphasizes detail-oriented billing, customer service, and problem solving within a collaborative office environment.

The position involves handling premium billing transactions, addressing discrepancies, assisting with monthly invoices, and responding to inquiries via phone, email, and in person. Hybrid work may be available.

Qualifications

• High school diploma or equivalent.
• Minimum 2 years in customer service and/or billing.
• Strong computer proficiency, including MS Office.
• Excellent verbal and written communication skills.
• Ability to use a 10-key by touch.

Responsibilities

• Process premium billing transactions, including payments, adjustments, and account updates.
• Research, analyze, and resolve billing discrepancies and variances.
• Assist with monthly invoice preparation and billing issue resolution.
• Respond to customer inquiries via phone, email, and in-person interactions.
• Coordinate with internal departments to resolve account issues and maintain records.
• Maintain detailed billing system documentation per procedures.
• Support department operations and teamwork.
• Perform additional duties and special projects as assigned.

Skills

Customer service

Billing

10-key by touch

Microsoft Office

Data entry

Attention to detail

Communication

Education

High school diploma

Associate degree (preferred)

Tools

Sage QNXT

Salesforce

Job description

Premium Billing Representative II Bishop & Company is seeking a Premium Billing Representative II for a healthcare-related organization in Honolulu, HI. This is an excellent opportunity for a detail-oriented professional with customer service, billing, or accounting experience who thrives in a collaborative office environment and enjoys problem solving, account reconciliation, and providing exceptional customer service.

Position Details

• Job Type: Temp-to-Hire
• Pay: $22.70 per hour
• Location: Honolulu, HI 96813
• Schedule: Monday-Friday, 8:00 AM-5:00 PM
• Work Environment: Hybrid opportunity available upon manager approval

Key Responsibilities

• Process premium billing transactions, including payments, adjustments, and account updates.
• Research, analyze, and resolve billing discrepancies and account variances.
• Assist with monthly invoice preparation and billing issue resolution.
• Respond to customer inquiries via phone, email, and in-person interactions.
• Coordinate with internal departments to resolve account-related issues and maintain accurate records.
• Maintain detailed documentation within billing systems according to established procedures.
• Support department operations and workflow continuity through collaboration and teamwork.
• Perform additional duties and special projects as assigned.

Qualifications Required

• High school diploma or equivalent.
• Minimum of two (2) years of recent customer service and/or billing experience.
• Strong computer proficiency, including Microsoft Office applications.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to use a 10-key by touch.
• Experience working with computerized accounting systems.
• Strong mathematical aptitude, including percentages, ratios, and proportions.
• Exceptional attention to detail, organization, and time management skills.
• Ability to quickly learn new systems, processes, and technologies.

Preferred

• Associate degree.
• Knowledge of basic accounting principles.

Technical Skills

Experience with the following systems is a plus:

• Microsoft Office Suite
• Microsoft Teams
• Salesforce
• Sage QNXT
• Other billing and customer account management systems

Physical & Work Environment

Office environment with moderate noise levels. Frequent use of computers, phones, and standard office equipment. Position may be eligible for a hybrid work arrangement upon approval.

Benefits

• Paid Holidays
• Paid Vacation
• Health Insurance
• 401(k) with Company Match

About Bishop & Company

Bishop & Company provides recruiting and placement services for client companies and opportunities for job seekers throughout Hawaii. We charge no fees to candidates, and our client services are 100% guaranteed.

Location: Honolulu, HI No relocation assistance available. In-state applicants only. Must be available to interview immediately.

Bishop & Company is an Equal Opportunity Employer.