Premium Billing Associate – Entry Level

Americo Life, Inc.; Kansas City, Northern (MO, KY); Hybrid; USD 42,000 - 58,000; Full time

Job summary

Americo Life, Inc. is seeking a Premium Billing Specialist to join our team in downtown Kansas City. This entry-level role processes incoming payments, handles inquiries, and supports premium drafting for policyholders while following department guidelines.

You will work onsite 8:00 AM–5:00 PM, collaborating with internal staff and applying basic accounting and customer service skills to ensure accurate premium postings and timely responses.

Qualifications

• Basic comprehension of Accounting Principals
• Comprehension of Americo processes and systems (NBUW, Vantage, AWD, Americo.com, Microsoft Outlook, SSRS, Navision, PAS, Dashboard, My Americo, Sales Connection, Suitability Interview Program, Calabrio, Finesse, Microsoft Excel, Microsoft Word)
• Basic Customer Service and Financial Services knowledge
• Excellent written and verbal communications with the ability to interact with internal staff via phone once role proficiency has been obtained
• Detail oriented – deliver consistently high quality output
• Multi-tasking without undue stress
• Ability to be a team player (foster mutual respect in your dealings with others)
• Ability to thrive in a learning environment (cross train, added responsibilities)
• Critical thinking skills

Responsibilities

• Facilitate and administer on demand premium drafting via telephony software for policyholders following department guidelines while adhering to compliance regulations
• Apply incoming premiums for life and annuity products in accordance with departmental policies and procedures
• Refund overpaid premiums and perform basic accounting transactions between company accounts. Review suspense entries, restricted/suspended policies, and resolve basic customer inquiries
• Various other duties based on department needs and individual capacity

Skills

Billing experience

Customer service

Attention to detail

Communication

Financial services knowledge

Problem solving

Education

Four-year college education or equivalent work experience

Tools

NBUW

Vantage

Navision

Microsoft Outlook

SSRS

Dashboard

My Americo

Sales Connection

Job description

Americo Life, Inc. is seeking a Premium Billing Specialist to join our team in downtown Kansas City. This entry-level role processes incoming payments, handles inquiries, and supports premium drafting for policyholders while following department guidelines.

You will work onsite 8:00 AM–5:00 PM, collaborating with internal staff and applying basic accounting and customer service skills to ensure accurate premium postings and timely responses.