Premium Banquet Server: Guest Experience & Service

Delaware Park; Wilmington (DE); On-site; USD 20,000 - 34,000; Full time

Job summary

Delaware Park in Wilmington, Delaware is seeking team members to deliver top-notch guest service in a fast-paced casino environment. You will greet guests, restock merchandise, monitor alcohol service, and ensure a clean, safe, and compliant work area.

You will communicate with supervisors and management, support promotional events, and help resolve guest questions with professionalism. Flexibility to work evenings and holidays is required.

Qualifications

• Must pass Delaware Lottery background check and licensing.
• ABC Servers card or Tips equivalent required.
• Act with discretion and maintain confidentiality of sensitive information.
• Able to wear assigned uniform and be comfortable in it.
• Able to walk/stand for an eight-hour shift and lift up to 25 lbs.
• Flexible schedule including evenings, weekends and holidays.

Responsibilities

• Creates a fun, entertaining environment with a focus on service excellence.
• Displays courteous, helpful attitude when dealing with the public.
• Greets guests quickly and friendly on arrival.
• Restocks items and products as needed.
• Monitors alcohol consumption per policy and state law.
• Keeps work area clean and sanitary per health codes.
• Relays guest compliments and complaints to supervisors and managers.
• Promotes company marketing and promotions and answers guest questions.

Skills

Guest relations

Communication

Discretion

Uniform compliance

Job description

Delaware Park in Wilmington, Delaware is seeking team members to deliver top-notch guest service in a fast-paced casino environment. You will greet guests, restock merchandise, monitor alcohol service, and ensure a clean, safe, and compliant work area.

You will communicate with supervisors and management, support promotional events, and help resolve guest questions with professionalism. Flexibility to work evenings and holidays is required.