Casino Public Areas Cleaner & Guest Experience Advocate

Delaware Park; Wilmington (DE); On-site; USD 16,531 - 22,041; Full time

Job summary

Delaware Park is seeking a dedicated facilities cleaner to uphold a safe, entertaining environment across casino floors, restrooms, offices, and public areas. The role requires physical stamina, ability to lift and move items, wear the proper uniform, and adapt to a flexible schedule including evenings and weekends.

The position emphasizes professional interaction with guests and staff, performing cleaning duties, signage setup, and supporting event closures while maintaining high standards of

Qualifications

• Experience in professional office management cleaning environments and/or cleaning of large public areas facilities.
• Must wear and be comfortable in the assigned uniform provided by Delaware Park.
• Must be able to walk and stand for at least an eight (8)-hour shift.
• Must be able to lift up to 40 lbs and push or pull up to 50 lbs during the shift.
• Ability to bend, reach, pull, push, kneel, squat, and grasp as needed.
• Must be able to work a flexible schedule including evenings, weekends, and holidays.
• Zone assignments cover large areas with long walking distances and varied conditions.
• Must be able to communicate effectively with guests, co-workers, and management.
• Must be able to handle guest compliments and complaints and relay to management.

Responsibilities

• Creates and ensures a fun-filled, entertaining, and exciting environment with service excellence.
• Performs public service cleaning on casino floor, restrooms, offices, racing areas, maintenance buildings, and Food & Beverage outlets.
• Sweeps, mops, and maintains wall fixtures; disposes of trash.
• Sets up and removes special event signage and area closures.
• Operates mobilized furniture jack and heavy-duty Z Lift.
• Displays a courteous, helpful attitude when dealing with the public and builds rewarding relationships.
• Communicates effectively with guests and team members.
• Maintains professionalism with colleagues and guests at all times.
• Performs all other duties as assigned.

Skills

Communication

Teamwork

Guest interaction

Job description

Delaware Park is seeking a dedicated facilities cleaner to uphold a safe, entertaining environment across casino floors, restrooms, offices, and public areas. The role requires physical stamina, ability to lift and move items, wear the proper uniform, and adapt to a flexible schedule including evenings and weekends.

The position emphasizes professional interaction with guests and staff, performing cleaning duties, signage setup, and supporting event closures while maintaining high standards of