Banquet Server (On-Call)

Delaware Park; Wilmington (DE); On-site; USD 20,000 - 34,000; Full time

Job summary

Delaware Park in Wilmington, Delaware is seeking team members to deliver top-notch guest service in a fast-paced casino environment. You will greet guests, restock merchandise, monitor alcohol service, and ensure a clean, safe, and compliant work area.

You will communicate with supervisors and management, support promotional events, and help resolve guest questions with professionalism. Flexibility to work evenings and holidays is required.

Qualifications

• Must pass Delaware Lottery background check and licensing.
• ABC Servers card or Tips equivalent required.
• Act with discretion and maintain confidentiality of sensitive information.
• Able to wear assigned uniform and be comfortable in it.
• Able to walk/stand for an eight-hour shift and lift up to 25 lbs.
• Flexible schedule including evenings, weekends and holidays.

Responsibilities

• Creates a fun, entertaining environment with a focus on service excellence.
• Displays courteous, helpful attitude when dealing with the public.
• Greets guests quickly and friendly on arrival.
• Restocks items and products as needed.
• Monitors alcohol consumption per policy and state law.
• Keeps work area clean and sanitary per health codes.
• Relays guest compliments and complaints to supervisors and managers.
• Promotes company marketing and promotions and answers guest questions.

Skills

Guest relations

Communication

Discretion

Uniform compliance

Job description

Job Responsibilities

• Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
• Displays a courteous and helpful attitude at all times when dealing with the public and Builds Rewarding Relationships.
• Greeting guest in a fast, efficient and friendly manner, upon arrival to Outlet.
• Restocks all items and products in area as needed.
• Monitors alcohol consumption by guests, adhering strictly to Delaware Park Policy and Delaware State Law.
• Ensures that work area is clean and sanitary in accordance with Local, State, and Federal Health Department Codes.
• Relays all guest compliments and complaints to Food and Beverage Supervisor, Outlet Manager, and Shift Managers.
• Knowledgeable and actively promotes company marketing and promotional events and are proficient in answering guest questions.
• Communicate (both written and verbal) with and promote positive team member and guest relations.
• Maintain professionalism at all times when working with other team members and/or guests.
• Performs all other duties as assigned.

Job Requirements

• Must be able to successfully complete the background check and licensing process, required by the Delaware Lottery.
• Must possess an ABC Servers card and/or Tips equivalent.
• Act with discretion and maintain confidentiality in handling sensitive information.
• Must be able to wear and appear comfortable in the assigned uniform provided by Delaware Park.
• Must be able to walk and stand for at least a full eight (8)-hour shift.
• Must be able to lift, up to 25 lbs in weight and ability to bend, reach, pull, push, kneel, squat and grasp as needed.
• Must be able to work a flexible schedule according to business needs, including evenings, weekends and holidays.
• Zone assignments covering large areas with long walking distances, Work areas could have high volumes, diverse clientele, noise, music, minimal and/or bright lighting and variation of climate control.
• Ability to work in a fast paced environment and effectively communicate with guests, co-workers and management is mandatory.
• Must be able to handle all types of guest related situations; relay all guest compliments and complaints to department management.

For a full list of our career opportunities, please visit www.DelawareParkCareers.com.