Customer Service Representative (Remote)

Concentrix; Knoxville (TN); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative for a remote role. This position is perfect for individuals who thrive in a dynamic environment, providing exceptional support to customers through inbound and outbound calls. With a commitment to inclusivity and growth, the company values its employees and offers extensive training and development opportunities. Join a diverse team dedicated to delivering outstanding customer experiences and be part of a global organization recognized for its workplace culture. If you are passionate about helping others and eager to learn, this is the perfect opportunity for you.

Benefits

Paid Training

Referral Bonuses

401K

Paid Time Off

Health Insurance

Wellness Programs

Mentorship

Diversity Initiatives

Qualifications

• 1+ years of customer service experience required.
• Strong computer skills and ability to multitask efficiently.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers with basic technical issues and document information.

Skills

Customer Service Experience

Multitasking

Technical Troubleshooting

Strong Computer Skills

Education

High School Diploma or GED

Tools

Computer

Internet

Smartphone

Job description

Customer Service Representative (Remote)

Join to apply for the Customer Service Representative (Remote) role at Concentrix.

Job Overview

The Customer Service Representative (Remote) works from home, handling inbound/outbound calls and online interactions to provide support and resolve routine issues related to the client's products and services. We accept applications continuously. Military veterans are encouraged to apply.

Why Join Us?

Be part of a global, inclusive organization that values its people and has received awards like “World’s Best Workplaces” and “Happiest Employees.” Join a diverse team from over 70 countries, committed to delivering exceptional customer experiences and innovation.

Career Growth

This role offers training, support, and opportunities for advancement. Many managers have been promoted internally. We also provide free learning and leadership development programs to help you achieve your career goals.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers with basic technical issues.
• Document and retrieve information from databases.
• Suggest additional products or services.
• Deliver excellent customer experiences with a positive attitude.

Qualifications

• At least 1 year of customer service experience.
• Open availability.
• High school diploma or GED.
• Quiet, distraction-free home environment.
• Ability to multitask efficiently.
• Willingness to learn new technologies.
• Strong computer skills and PC knowledge.
• Reliable desktop or laptop, internet, and smartphone.
• Must reside in the U.S. with a valid address.

Benefits

• Starting wage between $15-$18/hour.
• Paid training and incentives.
• Referral bonuses, 401K, paid time off, health insurance.
• Wellness programs, mentorship, and diversity initiatives.

Additional Info

If interested, apply today to join over 440,000 global team members calling Concentrix their employer of choice.

Location: USA, OH, Work-at-Home

Full-time, remote role with requirements for operating a computer and work environment considerations.

Legal and compliance notices included, including privacy and work eligibility statements.