Premium Audit Customer Service Representative - Remote

Crum & Forster Insurance; Morristown, New York (NJ, NY); Remote; USD 26,000 - 51,000; Full time

Job summary

An established industry player is seeking a Premium Audit Customer Service Representative to manage client communications and support audit processes. This role is fully remote and involves responding to client inquiries, coordinating with auditors, and ensuring compliance with company policies. Join a dynamic and inclusive team that values employee development and offers a competitive compensation package. You'll be part of a company recognized for its commitment to diversity and community engagement, making a positive impact while advancing your career. If you thrive in a fast-paced environment and are passionate about providing excellent customer service, this opportunity is perfect for you.

Benefits

Competitive Compensation Package

Generous 401K Employer Match

Employee Stock Purchase Plan

Generous Paid Time Off

Tuition Reimbursement

Professional Training Opportunities

Volunteer Opportunities

Corporate Giving Program

Qualifications

• 3-5 years of experience in customer service or related field.
• Proficiency in Microsoft Office applications is essential.

Responsibilities

• Serve as the primary contact for clients regarding premium audit inquiries.
• Coordinate communication between clients and the audit team.

Skills

Verbal Communication

Written Communication

Analytical Skills

Problem-Solving

Organizational Skills

Bilingual (English/Spanish)

Education

High School Diploma

Associate's Degree

Bachelor's Degree in Business or Accounting

Tools

Microsoft Office Suite

Job description

Crum & Forster Company Overview

Crum & Forster (C&F) with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A" (Excellent) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.

Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the October 2023 Great Place to Work Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.

C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: www.cfins.com.

Job Description

The Premium Audit Customer Service Representative is responsible for managing and coordinating all communication activities related to S&S premium audits. This role involves handling phone and email inquiries, providing clear and accurate information to clients, and supporting the audit team in delivering high-quality service, while contributing to the overall success of the premium audit process.

We are hiring for multiple positions and fully remote.

What you will do for C&F:

1. Client Communication:
   1. Serve as the primary point of contact for clients regarding premium audit inquiries and issues.
   2. Respond to phone calls and emails promptly, providing accurate and detailed information.
   3. Explain audit processes, findings, and recommendations to clients in a clear and understandable manner.
   4. Complete Non-Compliant Audit communications to the insured/business partners to gather premium audit documentation.
2. Coordination and Support:
   1. Coordinate communication between clients and the premium audit team to ensure smooth and efficient audit processes.
   2. Assist auditors in gathering necessary information and documentation from clients.
   3. Schedule and confirm audit appointments, ensuring all parties are informed and prepared.
3. Documentation and Reporting:
   1. Maintain accurate records of all communications and interactions with clients.
   2. Prepare and distribute audit reports, summaries, and other relevant documents to clients and internal stakeholders.
   3. Track and report on communication metrics, identifying areas for improvement.
4. Process Improvement:
   1. Identify opportunities to enhance communication processes and client interactions.
   2. Develop and implement best practices for managing premium audit communications.
   3. Collaborate with the audit team to streamline workflows and improve overall service delivery.
5. Compliance and Quality Assurance:
   1. Ensure all communications comply with company policies, industry regulations, and audit standards.
   2. Review and verify the accuracy of information provided to and received by clients.
   3. Address and resolve any client concerns or complaints in a timely and professional manner.

Performs all other duties and special projects as assigned

What you will bring to C&F:

• 3-5 years of relevant experience with an equivalent to High school diploma; Associate's or Bachelor's degree in Business, Accounting, or a related field is preferred.
• Proficiency in using computer systems and software applications, including Microsoft Office Suite (Excel, Word, Outlook).
• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking skills.
• Attention to detail and accuracy in work.
• Bilingual English/Spanish is a plus.

Key Competencies:

• Analytical Skills: Ability to review and interpret complex data and audit reports. Strong problem-solving skills to identify discrepancies and resolve issues.
• Attention to Detail: High level of accuracy in reviewing audit reports and maintaining records. Thoroughness in following audit procedures and guidelines.
• Communication: Excellent verbal and written communication skills. Ability to clearly explain audit findings and requirements to policyholders, agents, and auditors.
• Teamwork: Engages and aligns with others for the benefit of the team and company.
• Customer Focus: Provides quality/timely service to internal and external customers.
• Additionally, the successful candidate will be highly motivated with a positive outlook, possess a service mentality, and have the ability to multi-task in a fast-paced environment.

What C&F will bring to you

Competitive compensation package

Generous 401K employer match

Employee Stock Purchase plan with employer matching

Generous Paid Time Off

Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing.

A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path.

A dynamic, ambitious, fun and exciting work environment.

We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community.

At C&F you will BELONG.

We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodation, please let us know.

For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/ for more information.

Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $26,900.00 to a maximum of $50,600.00. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.