Premium Assistance Service Specialist

Accenture; San Antonio (TX); On-site; USD 28,000 - 39,000; Full time

Job summary

Accenture is seeking a detail-oriented Premium Assistance Customer Service Associate to support participants in premium assistance programs. You will serve as the primary contact, review eligibility documents, resolve inquiries, and ensure accurate reimbursement processing in a fast-paced, metrics-driven environment.

The role emphasizes strong communication, critical thinking, and a commitment to positive customer experiences while helping members understand their benefits coverage.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service and/or contact center experience preferred.
• 1 year of experience with Microsoft Office applications.
• Proficient data entry and computer skills.
• Able to work independently with accuracy and productivity.

Responsibilities

• Respond to incoming client calls and provide accurate information on benefits, eligibility, and reimbursement processes.
• Review paystubs, income records, and docs to determine monthly eligibility for reimbursements.
• Contact members to request missing information or clarify discrepancies affecting eligibility.
• Maintain professional relationships through effective verbal and written communication with clients, employers, and internal teams.
• Demonstrate multitasking, critical thinking, and problem-solving while managing priorities and deadlines.
• Meet or exceed daily productivity, quality, and service goals.
• Assist with onboarding and training new team members as needed.
• Observe professional standards and company policies.

Skills

Customer service

Microsoft Office

Data entry

Bilingual Spanish

Education

High School Diploma or GED

Tools

Case Management Software

Office Suite

Job description

Accenture is seeking a detail-oriented Premium Assistance Customer Service Associate to support participants in premium assistance programs. You will serve as the primary contact, review eligibility documents, resolve inquiries, and ensure accurate reimbursement processing in a fast-paced, metrics-driven environment.

The role emphasizes strong communication, critical thinking, and a commitment to positive customer experiences while helping members understand their benefits coverage.