Premium AR Specialist - Remote/Hybrid Payments

International Medical Group; Indianapolis (IN); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical/RX/Dental/Vision insurance

401k Plan with company match

Paid Time Off and Company Paid Holiday

Free employee parking

On site fitness center

Casual dress environment

Tuition reimbursement plan

Job summary

International Medical Group (IMG) is a global leader in international medical insurance, serving individuals and companies worldwide with products that provide global peace of mind. The Accounts Receivable Clerk role supports members, insurance producers, and internal stakeholders by reconciling daily sales transactions and processing payments in a fast-paced, compliant environment.

This position offers in-office, hybrid, and remote options from our Indianapolis headquarters, requiring accurate

Qualifications

• Minimum of 1 year of experience in an Accounts Receivable or similar financial role.
• Experience with reconciliation processes.
• Strong interpersonal, verbal, and written communication skills.
• Proficiency in Microsoft Office applications with above-average data entry skills.

Responsibilities

• Process various forms of payments including credit cards, wires/ACH transfers, checks, and eChecks.
• Manage the shared Premium inquiry inbox and respond to inquiries in a timely, professional manner.
• Build and maintain strong relationships with clients and insurance producers to ensure high customer satisfaction.
• Reconcile daily insurance sales transactions and perform ad hoc reconciliations as needed.
• Process policy cancellations and ensure proper documentation.
• Resubmit declined payments and manage chargebacks and eCheck returns.
• Handle incoming phone calls and provide accurate, courteous assistance.
• Prioritize tasks and set goals aligned with business needs.
• Prepare commission payment cycles and respond to commission-related inquiries.
• Generate and distribute invoices accurately and timely.
• Ensure compliance with HIPAA regulations and participate in ongoing data/privacy security training.
• Perform other duties as assigned.

Skills

Communication skills

Attention to detail

Self-motivated

Customer service

Education

High School Diploma or GED

Associate's degree in accounting

Tools

Microsoft Office

Data entry

Job description

International Medical Group (IMG) is a global leader in international medical insurance, serving individuals and companies worldwide with products that provide global peace of mind. The Accounts Receivable Clerk role supports members, insurance producers, and internal stakeholders by reconciling daily sales transactions and processing payments in a fast-paced, compliant environment.

This position offers in-office, hybrid, and remote options from our Indianapolis headquarters, requiring accurate