Global Assistance Specialist — Remote/Hybrid

IMG (International Medical Group); Indianapolis (IN); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Monthly performance bonus

Comprehensive benefits package

401(k) plan with company match

Paid parental leave

Tuition reimbursement

Paid time off

Job summary

IMG (International Medical Group) is seeking a Global Assistance Coordinator in Indianapolis, IN. This role is crucial for gathering essential information and connecting callers with the appropriate support teams.

The position offers remote and hybrid scheduling options and focuses on building foundational knowledge in global assistance operations, with responsibilities including managing calls, creating case records, and verifying eligibility.

Candidates should have strong communication skills and experience in customer service, with comprehensive benefits provided.

Qualifications

• Fluent spoken and written English.
• Comfort handling phone-based support.
• Ability to remain calm and professional with a diverse global caller base.

Responsibilities

• Handle inbound assistance calls as the primary function.
• Complete intake and create cases with required details.
• Support eligibility verification using group administration systems.

Skills

Customer service experience

Strong communication skills

Detail-oriented

Strong computer skills

Tools

Microsoft Word

Microsoft Outlook

Job description

IMG (International Medical Group) is seeking a Global Assistance Coordinator in Indianapolis, IN. This role is crucial for gathering essential information and connecting callers with the appropriate support teams.

The position offers remote and hybrid scheduling options and focuses on building foundational knowledge in global assistance operations, with responsibilities including managing calls, creating case records, and verifying eligibility.

Candidates should have strong communication skills and experience in customer service, with comprehensive benefits provided.