Premier Downtown Hotel Barista — Guest-Centric Service

Marriott-International; Minneapolis (MN); On-site; USD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

Medical & Dental

Vision Insurance

401(k) Savings

Hotel Discounts

Parking Passes

Metro Cards

Associate events

Job summary

HEI Hotels and Resorts in Minneapolis seeks an outlet associate to provide exceptional guest service, greet guests warmly, and process orders and payments accurately. You will balance the cash drawer, handle tips, and keep the service area clean and inviting.

The role requires strong communication and conflict-resolution skills, with flexibility for shifts. Our team values diversity and inclusion, offers comprehensive benefits, and provides hotel discounts along with a 401(k) plan to support

Qualifications

• Basic math skills to operate a cash register and handle payments.
• Clear, polite communication with guests and team members.
• Ability to resolve guest concerns and maintain high service standards.

Responsibilities

• Greet customers with a friendly, sincere welcome.
• Prepare orders accurately and efficiently as requested.
• Ring guest checks and process payments (cash, card, or house charge).
• Balance cash drawer and reconcile shift transactions.
• Maintain cleanliness and organization of the outlet and service areas.
• Ensure accurate tip distribution and adherence to procedures.
• Assist with additional duties as assigned by Supervisors.

Skills

Cash handling

POS system

Customer service

Communication

Tools

POS terminal

Job description

HEI Hotels and Resorts in Minneapolis seeks an outlet associate to provide exceptional guest service, greet guests warmly, and process orders and payments accurately. You will balance the cash drawer, handle tips, and keep the service area clean and inviting.

The role requires strong communication and conflict-resolution skills, with flexibility for shifts. Our team values diversity and inclusion, offers comprehensive benefits, and provides hotel discounts along with a 401(k) plan to support