Downtown Hotel Barista: Guest-Centric Service

HEI Hotels & Resorts; Jacksonville (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical and Dental through Anthem BCBS

Vision through EyeMed

Vacation, Sick and Holiday programs

Pet insurance through ASPCA

401(k) with company match

Hotel room discounts

YouDecide program

Job summary

HEI Hotels & Resorts operates a downtown Jacksonville venue seeking a team member to deliver top-notch guest service at the outlet. You will greet guests, take and fulfill orders, and ensure prompt, courteous service while maintaining a clean, attractive space.

The role includes cash handling, POS usage, and balance at shift end. Candidates should have basic math, calm conflict-resolution skills, and clear communication.

Qualifications

• Basic mathematical skills for cash handling and pricing.
• Ability to operate a keyboard and POS procedures.
• Ability to resolve conflicts and maintain guest satisfaction.
• Ability to sit/stand for extended periods and work in confined spaces.
• Strong verbal and written communication adaptable to audiences.

Responsibilities

• Greet customers immediately with a friendly welcome and understand requests.
• Prepare customers' orders as requested accurately and efficiently.
• Ring guest checks, close payments via cash, card, or house charges.
• Ensure guest satisfaction and tactfully resolve issues as needed.
• Maintain high standards for product preparation and cleanliness.
• Comply with accounting guidelines, balance bank, and manage cash.
• Balance house bank at shift end and adhere to attendance rules.
• Perform other job-related duties as assigned.

Skills

Cash handling

POS system

Conflict resolution

Customer service

Communication

Tools

Point of Sale (POS) system

Job description

HEI Hotels & Resorts operates a downtown Jacksonville venue seeking a team member to deliver top-notch guest service at the outlet. You will greet guests, take and fulfill orders, and ensure prompt, courteous service while maintaining a clean, attractive space.

The role includes cash handling, POS usage, and balance at shift end. Candidates should have basic math, calm conflict-resolution skills, and clear communication.