Chat Sales Specialist – Customer Support Pro

att; Miami (FL); On-site; USD 41,000 - 54,000; Full time

Benefits offered by this job

Employee discounts

Tuition reimbursement

Paid time off

Parental leave

Medical coverage

Dental coverage

Vision coverage

401(k) plan

Disability benefits

Life insurance

AD&D insurance

Wellness programs

EAP

Adoption reimbursement

Job summary

AT&T is seeking a Customer Support Chat Specialist in Miami, FL. You will assist customers via online chat and social media, resolving issues in sales, service, billing, and tech support.

The role includes a 40-hour weekly schedule that may include nights, weekends, and overtime. The position offers paid training and a compensation package starting at $20.16 per hour, with potential up to $1,000 monthly in commission based on sales goals hitting targets.

Qualifications

• Unwavering focus on customer satisfaction.
• Strong work ethic and reliability.
• Adaptability to a fast-paced environment.
• Solid problem-solving abilities to resolve customer issues.

Responsibilities

• Handle customer interactions via digital channels, including online chat and social media, in a fast paced environment.
• Accurately resolve issues related to service, billing, payments, and collections.
• Explain bills and product features clearly.
• Troubleshoot basic problems and seek higher support if needed.
• Build customer confidence and loyalty by resolving issues.
• Support various customer inquiries, including technical issues.

Skills

Unwavering Customer Focus

Strong Work Ethic

Adaptability

Problem-Solving Skills

Attention to Details

Job description

AT&T is seeking a Customer Support Chat Specialist in Miami, FL. You will assist customers via online chat and social media, resolving issues in sales, service, billing, and tech support.

The role includes a 40-hour weekly schedule that may include nights, weekends, and overtime. The position offers paid training and a compensation package starting at $20.16 per hour, with potential up to $1,000 monthly in commission based on sales goals hitting targets.