Chat Support Sales Representative (In-Center)

att; Miami (FL); On-site; USD 41,000 - 54,000; Full time

Benefits offered by this job

Employee discounts

Tuition reimbursement

Paid time off

Parental leave

Medical coverage

Dental coverage

Vision coverage

401(k) plan

Disability benefits

Life insurance

AD&D insurance

Wellness programs

EAP

Adoption reimbursement

Job summary

AT&T is seeking a Customer Support Chat Specialist in Miami, FL. You will assist customers via online chat and social media, resolving issues in sales, service, billing, and tech support.

The role includes a 40-hour weekly schedule that may include nights, weekends, and overtime. The position offers paid training and a compensation package starting at $20.16 per hour, with potential up to $1,000 monthly in commission based on sales goals hitting targets.

Qualifications

• Unwavering focus on customer satisfaction.
• Strong work ethic and reliability.
• Adaptability to a fast-paced environment.
• Solid problem-solving abilities to resolve customer issues.

Responsibilities

• Handle customer interactions via digital channels, including online chat and social media, in a fast paced environment.
• Accurately resolve issues related to service, billing, payments, and collections.
• Explain bills and product features clearly.
• Troubleshoot basic problems and seek higher support if needed.
• Build customer confidence and loyalty by resolving issues.
• Support various customer inquiries, including technical issues.

Skills

Unwavering Customer Focus

Strong Work Ethic

Adaptability

Problem-Solving Skills

Attention to Details

Job description

This position reports to our 600 NW 79th Ave, Miami, FL 33126 location. If selected, you must be able to report to this work location.

Pay Transparency

Along with paid training, our Customer Support Chat Specialists earn $20.16 per hour and up to $1000/month in additional commission if all sales goals are met. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

How You'll Make an Impact

As a Customer Support Chat Specialist, you will assist customers through digital channels, including online chat and social media, addressing questions and concerns in sales, service, retention, billing, credit and collections, and tech support. You'll be on the frontline providing solutions virtually to customers to enhance their service experience, drive satisfaction, and foster loyalty.

What Your Day-to-Day Will Look Like

• Handle customer interactions via digital channels, including online chat and social media, in a fast paced environment.
• Accurately resolve issues related to service, billing, payments, and collections.
• Explain bills and product features clearly.
• Troubleshoot basic problems and seek higher support if needed.
• Build customer confidence and loyalty by resolving issues.
• Support various customer inquiries, including technical issues.
• Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime.

What we are looking for

• Unwavering Customer Focus
• Strong Work Ethic
• Adaptability
• Problem-Solving Skills
• Attention to Details

Joining our team comes with amazing perks and benefits

• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and
  fiber where available) and AT&T home phone
• Tuition reimbursement program
• Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2
  weeks after the first year. There are at least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.
• Paid Parental Leave
• Medical/Dental/Vision coverage
• 401(k) plan
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs

If you are considering jobs like Chat Representative, Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit!

Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're ready to take the lead as the voice of AT&T, we'd love to hear from you!

Your future is calling.

Weekly Hours

40

Time Type

Regular

Location

Miami, Florida

Equal Employment Opportunity

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.