Premier Account Partner Strategic Customer Success Leader

Monograph; Scottsdale (AZ); Hybrid; USD 39,000 - 48,000; Full time

Job summary

Gusto is seeking a Premier Account Partner to serve as the single point of contact for high-value customers, guiding them through product features and delivering exceptional support. You will advocate for clients internally, leverage AI tools responsibly, and collaborate across teams to drive loyalty and success.

The role emphasizes proactive education, strategic problem-solving, and deep payroll knowledge while maintaining compliance and data privacy across the customer journey.

Qualifications

• 6+ years of customer experience with 1+ years in Payroll
• 2+ years of account management
• Proven ability to proactively and reactively support customers
• Experience with Salesforce, Zoom/Google Meets, Google Suite, Gmail, and scheduling tools

Responsibilities

• Own the customer journey by building trust and partnership with your book of business via phone, email, and Google Meet interactions
• Act as a dedicated advisor and trusted point of contact for payroll and benefits inquiries
• Proactively connect with customers to understand their business and support needs
• Identify churn risk and mitigate it through informed product knowledge and proactive solutions
• Collaborate cross-functionally to unblock friction and align on customer requirements

Skills

Customer experience

Account management

Communication skills

Problem solving

AI fluency

Tools

Salesforce

Zoom/Google Meets

Google Suite

Job description

Gusto is seeking a Premier Account Partner to serve as the single point of contact for high-value customers, guiding them through product features and delivering exceptional support. You will advocate for clients internally, leverage AI tools responsibly, and collaborate across teams to drive loyalty and success.

The role emphasizes proactive education, strategic problem-solving, and deep payroll knowledge while maintaining compliance and data privacy across the customer journey.