Prehospital EMS Quality Specialist

Cape Cod Healthcare Inc; Hyannis (MA); On-site; USD 75,000 - 90,000; Full time

Job summary

Cape Cod Hospital in Hyannis, MA is seeking a Prehospital Quality Specialist to integrate EMS data into hospital decision making and improve patient outcomes across EMS and hospital interfaces.

The role emphasizes performance improvement, data analysis, and collaboration with EMS partners, trauma leadership, and regulatory standards. A MA-licensed paramedic with BLS/ACLS/PALS is required, along with strong communication and organizational skills.

Qualifications

• MA Licensed Paramedic with BLS/ACLS/PALS certifications.
• 5+ years of clinical EMS experience.
• Strong knowledge of EMS protocols and trauma systems.
• Stop the Bleed certification within 1 year of start.
• Proficient in MS Office and basic data handling.

Responsibilities

• Support EMS Medical Director in oversight of regional EMS practices.
• Review adherence to local, state and regional protocols and standards of care.
• Coordinate case review conferences and feedback sessions as needed.
• Review prehospital care times, destination decisions, handoff communication, and transfer processes.
• Participate in trauma performance improvement activities involving EMS care and transport decisions.
• Develop and monitor QA/QI initiatives for prehospital care and EMS-related data.
• Collect, analyze, and report EMS data to identify trends and improvement opportunities.
• Prepare reports, dashboards, and presentations on EMS quality outcomes.

Skills

Licensed Paramedic

BLS

ACLS

PALS

5+ years clinical experience

Stop the Bleed

MS Office

Strong communication

Education

High school diploma or equivalent

Associate or Bachelor's degree in a related field

Massachusetts Paramedic License

Job description

Thepayrange displayed on each job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. This is not inclusive of the value of Cape Cod Healthcare’s benefits package (if applicable), which includes among other benefits, healthcare/dental/vision and retirement. For annual salaries this is based on full-time employment.

Beware scam interview requests

Cape Cod Healthcare has been made aware of an instance in which a potential scammer has attempted to impersonate CCHC leadership and request chat interviews. Please note this is not our process and we will never direct you to interview solely through web-based chat. For any questions about available job opportunities or to learn more about our interview process please visit our careers page: https://www.capecodhealth.org/careers/

Job Description

Prehospital EMS Quality Specialist - ( 261002-50025873 )

Purpose of Position : The Prehospital Quality Specialist supports the integration and continuous improvement of patient care across the prehospital and hospital environments. This position serves as a clinical liaison between emergency medical services (EMS) and other clinical stakeholders to promote seamless transitions of care, enhance communication, and support high-quality patient outcomes.This position supports the Emergency Medical Director, the Trauma Program Manager, and other hospital leadership as directed, through data analysis, case review, performance improvement activities, education, and collaboration with regional EMS partners. The position is heavily focused on continuous performance improvement and data-driven outcomes. The Prehospital Quality Specialist collaborates with emergency medicine and trauma leadership to review prehospital care data, identify trends, and implement feedback mechanisms that enhance patient outcomes and operational efficiency. This position supports organizational goals related to patient safety, regulatory compliance, trauma system development, EMS integration, and community partnerships. The role also requires advanced clinical knowledge, strong communication skills, data analysis capability, and the ability to collaborate effectively with multidisciplinary stakeholders.

Description

• Support the EMS Medical Director in oversight of regional and affiliated EMS clinical practices.
• Assist in review of EMS adherence to local, state and regional protocols and standards of care.
• Assist in coordinating case review conferences and feedback sessions as needed.
• Assist with review of prehospital care times, destination decisions, handoff communication, and transfer processes.
• Participate in trauma performance improvement activities involving EMS care and transport decision-making.
• Participate in the development and monitoring of quality assurance/quality improvement (QA/QI) initiatives related to prehospital care.
• Collect, analyze, and report EMS-related data to identify trends and opportunities for improvement within prehospital patient care delivery.
• Conduct retrospective and concurrent reviews of EMS patient care reports (PCRs), trauma activations, cardiac alerts, stroke alerts, and other emergency cases to evaluate protocol compliance and quality of care.
• Assist in the development, implementation, and monitoring of EMS-focused quality improvement initiatives.
• Track and Trend EMS quality metrics and key performance indicators.
• Assist with preparation of reports, dashboards, and presentations related to EMS quality initiatives and outcomes.
• Engage prehospital participation in trauma and medical case reviews, debriefings, and follow-up.
• Ensure adherence to local, state, and federal regulations governing EMS operations and hospital interactions.
• Maintain confidentiality and compliance with all peer review and protected information.
• Maintain current knowledge of EMS protocols, accreditation standards, and emergency preparedness requirements.
• Assist with identifying cases requiring additional evaluation, provider feedback, or multidisciplinary review.
• Maintain organized records of EMS quality reviews and educational activities.
• Participate in committees and meetings as needed related to EMS operations, emergency preparedness, and other relevant realms.
• Assist with the coordination of feedback processes that promote bidirectional communication between the hospital and EMS providers.
• Identifies educational needs through quality review findings and performance data.
• Challenges current working practices identifies process improvement opportunities and presents recommendations and solutions to management. Engages and commits to the organization’s culture of continuous improvement by actively participating, supporting, and promoting CCHC Pillars of Excellence.
• Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers.
• Perform other work related duties as assigned or requested.

Qualifications

• High school diploma or equivalent
• Associate or bachelor's degree in a related field or equivalent combination of education and experience.
• Licensed Paramedic in the Commonwealth of Massachusetts
• (BLS) - Current Basic Life Support certification.
• (ACLS) – Current Advanced Cardiac Life Support certification
• (PALS) – Current Pediatric Advanced Life Support certification
• 5+ years related clinical work experience
• Strong understanding or prehospital protocols, trauma systems, and emergency care operations.
• Stop the Bleed certification (obtain within 1 year of position start) and must maintain certification.
• QI/PI experience, preferred.
• Experience working with local officials, municipalities, and state OEMS system preferred
• Proficient in Microsoft Office applications (Word, Excel, Access, Outlook, and PowerPoint)
• Excellent interpersonal and communication skills within a highly complex environment.
• Ability to follow timelines and manage multiple projects simultaneously while adhering to project deadlines.
• Excellent written and verbal communication, and organizational skills.
• Ability to adapt to change as needed in a fast-paced environment.
• Ability to prioritize, be resourceful and work independently with minimal supervision.

Schedule Details : 30/32 FLEX hours per week rotating days Monday through Friday occasional weekends flexible hours 7-3pm, 9-5pm, 10-6pm, 1-9pm, 11-7pm

Organization

Cape Cod Hospital

Primary Location

Massachusetts-Hyannis

Annual/Hourly : Annual - Based on Full Time Employment

Hiring Pay Range : $ 75000 - $ 90000

Thepayrange displayed on each job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. This is not inclusive of the value of Cape Cod Healthcare’s benefits package (if applicable), which includes among other benefits, healthcare/dental/vision and retirement. For annual salaries this is based on full-time employment.

Beware scam interview requests

Cape Cod Healthcare has been made aware of an instance in which a potential scammer has attempted to impersonate CCHC leadership and request chat interviews. Please note this is not our process and we will never direct you to interview solely through web-based chat. For any questions about available job opportunities or to learn more about our interview process please visit our careers page: https://www.capecodhealth.org/careers/