Patient Service Technician

Cape Cod Healthcare Inc; Orleans (MA); On-site; USD 28,000 - 43,000; Full time

Job summary

Cape Cod Healthcare seeks a Patient Service Technician to collect laboratory specimens and provide excellent front-line service across our laboratory sites. You will perform venipuncture and related sample collection, enter orders in the LIS, and ensure proper patient and specimen data for accurate testing.

The role requires basic phlebotomy training, a high school diploma, and a valid driver's license. You will rotate across sites and support mobile phlebotomy and nursing home collections as

Qualifications

• Ability to read, write and communicate in English.
• Basic phlebotomy knowledge or training required.
• Valid driver’s license upon hire; Massachusetts license within 60 days if applicable.
• MVR criteria may apply for driving record.

Responsibilities

• Collect venipuncture, finger, and heel samples from patients.
• Register patient information in the LIS; ensure accurate data for billing.
• Enter physician orders and manage specimen workflows across multiple sites.
• Maintain phlebotomy areas, stock rooms and safety in all drawing rooms.
• Provide front-line customer service and communicate with patients, clients and staff.

Skills

English proficiency

Driver's license

Microsoft Office

Education

High school diploma

Phlebotomy certificate preferred

Job description

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Thepayrange displayed on each job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. This is not inclusive of the value of Cape Cod Healthcare’s benefits package (if applicable), which includes among other benefits, healthcare/dental/vision and retirement. For annual salaries this is based on full-time employment.

Beware scam interview requests

Cape Cod Healthcare has been made aware of an instance in which a potential scammer has attempted to impersonate CCHC leadership and request chat interviews. Please note this is not our process and we will never direct you to interview solely through web-based chat. For any questions about available job opportunities or to learn more about our interview process please visit our careers page: https://www.capecodhealth.org/careers/

Job Description - Patient Service Technician (260915-50025808)

Job Description

Purpose of Position : To provide quality patient care through the collection of laboratory specimens in accordance with established policies and procedures.

Description

Description :

1. 1. Provides good customer service as the front-line support staff for the laboratory. Communicate professionally and confidentially with patients, clients and staff members.
2. 2. Successfully collects blood samples from both ambulatory and bed ridden patients utilizing venipuncture sticks, finger sticks and heel sticks. Obtains throat culture swabs and verbally instructs patients on collecting samples at home, i.e. stools and 24-hour urines.
3. 3. Processes laboratory specimens according to the test methodology guidelines for the appropriate testing site; centrifuging samples, pouring off serum or plasma, keeping sample at optimum temperature for accurate results to be achieved.
4. 4. Properly register patient demographic information into the laboratory information system. Data entry must be complete and accurate ensuring adequate information at time of service for services to be billed.
5. 5. Enter the physicians’ orders for lab work into the LIS accurately and on the correct patient account.
6. 6. Has basic compliance knowledge as it pertains to phlebotomy, including HIPAA compliance, and Medicare requirements for Medical Necessity.
7. 7. Has knowledge of working multiple CCHC Laboratories collection sites; minimum of 3 sites in order to cross over locations. Must be able to open and close each site.
8. 8. Communicates with clients via telephone to ensure proper specimen identity, correct patient information and proper diagnoses, as well as give physicians results on their patients.
9. 9. *Handles specimen problems with appropriate training, as well as informing a supervisor of a problem needing management involvement.
10. 10. *Performs an occasional stat draw at a nursing home, a patient home or physician office when designated by management.
11. 11. *On a rotation for On-Call per contract.
12. 12. *Fills supply orders for clients and collection sites.
13. 13. *Keeps phlebotomy areas well stocked, including the stock room.
14. 14. *Provides daily maintenance and safety of all drawing rooms, including but not limited to cleaning workbenches and drawing chairs daily.
15. 15. *Works as a team member with the entire CCHC Laboratories staff and with related laboratories, performing other related job duties as directed by a manager.
16. 16. *Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers.
17. 17. *Performs other related duties assigned by manager for departmental needs.

Functions/Tasks

• Patient/Customer Service
• Collects lab specimens/phlebotomy
• Processes lab specimens to be tested
• Admits patient information into LIS
• Order entry of lab tests
• Rotates to all CCHC Laboratories locations within region
• Handles specimen problems
• Responsible for home phlebotomies, nursing homes and any site where phlebotomy is to be performed as designated by a CCHC Laboratory manager
• Fills supplies and stocking phlebotomy inventory

Qualifications

• Patient Service Tech - Grade: CLAB6, Job Code: 911
• Ability to read, write and communicate in English.
• High school diploma or equivalent education.
• Valid U.S. Driver’s License upon hire. Must obtain Massachusetts State Driver’s License within 60 days of hire.
• Successful completion of a basic phlebotomy program with classroom instruction and practical hours or work experience where phlebotomy is a requirement of position.
• A certificate in phlebotomy or other field where phlebotomy training was required is preferred.
• Acceptable driving record in accordance with the Motor Vehicle Records (MVR) criteria (will be obtained as a precondition to begin employment).
• Successfully complete CCHC Laboratories’ Driver Safety Training Program (and every 2 years thereafter).
• Knowledge of medical terminology preferred.
• Knowledge of Microsoft office suite and basic keyboarding skills preferred.

Schedule Details : 30/40 FLEX Hours Per Week, Rotating Days, Monday-Friday, 6 Hour Shifts with Flexible Start Times: 9a-3p, 9:30a-3:30p, 10a-4p, 10:30a-4:30p, 11a-5p, 11:30-5:30p. Saturday Rotation (No More Than Every Other Saturday), 6:30a-12:30p. Occasional Holidays. This position requires flexibility to perform mobile phlebotomy support and to work at any CCHCLS Lower Cape Patient Service Centers, based on operational need.

Organization

Primary Location

Massachusetts-Orleans

Annual/Hourly : Hourly

Hiring Pay Range : $ 20.46 - $ 31.16

Thepayrange displayed on each job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. This is not inclusive of the value of Cape Cod Healthcare’s benefits package (if applicable), which includes among other benefits, healthcare/dental/vision and retirement. For annual salaries this is based on full-time employment.

Beware scam interview requests

Cape Cod Healthcare has been made aware of an instance in which a potential scammer has attempted to impersonate CCHC leadership and request chat interviews. Please note this is not our process and we will never direct you to interview solely through web-based chat. For any questions about available job opportunities or to learn more about our interview process please visit our careers page: https://www.capecodhealth.org/careers/