Precision Repair Technician – Factory Service Center

Milwaukee Tool; Arkansas; On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement options

Job summary

Milwaukee Tool is seeking Repair Technicians at our Factory Service Centers to diagnose and repair the Milwaukee Tool product line, following prescribed procedures to ensure proper functioning, safety and reliability, and to deliver strong customer support.

The role emphasizes hands-on electrical and mechanical repair, parts replacement, documentation, and collaboration with Service, Sales, and Marketing teams to uphold quality standards and drive operational efficiency.

Qualifications

• Requires an education equivalent to a high school diploma or GED.
• 1-2 years of previous experience in electrical and/or mechanical repair is preferred.
• 1-3 years of experience in a customer service position is preferred.
• Proficiency in using various hand and power tools, diagnostic equipment, and software.
• Ability to lift up to 50 lbs.
• Ability to maneuver heavy material weighing up to 300 lbs.
• Must possess practical business communication skills and the ability to understand the local branch market.
• Strong analytical and problem-solving abilities are crucial for diagnosing and repairing equipment issues.
• Excellent interpersonal, communication, and customer service skills for dealing with end users and customers.
• Adherence to safety protocols and guidelines is paramount to ensure personal safety and the safety of others.
• Acquire and maintain industry or product-specific certifications or licenses that may be required.
• Proficiency in English, written and verbal.
• Bilingual (English/Spanish) a plus.
• Must be proficient in computer skills and Microsoft Office applications.
• Ability to travel up to 10% using the quickest and most cost-effective mode of transportation (Flight, Bus,Train, etc.)

Responsibilities

• Diagnose and repair Milwaukee Tool products in accordance with prescribed procedures to ensure proper functioning, safety and reliability.
• Disassemble units, diagnose operating difficulty, locate and replace worn parts and troubleshoot per work instructions.
• Assist in answering alarm calls and take necessary action to secure company property and goods.
• Perform maintenance, calibration, certification, and inspections using parts sheets, specifications, and drawings.
• Set up electrical and mechanical tests to ensure repairs meet quality standards and safety.
• Keep records of parts used and support billing/warranty information.
• Track spare parts inventory and order replacements as needed.
• Assist in creating ideas to improve end user experience and loyalty.
• Support Field Sales, Marketing, and Service with product development processes and programs.
• Drive resolution for customer and Milwaukee Field Sales escalations for repairs and warranty guidelines.
• Act as a liaison between Service branches and end users.
• Respond to inquiries via phone, email, chat, or in-person interactions.
• Engage with end users to understand service needs, provide updates, answer questions, and address concerns.
• Provide instruction and support to end users on equipment usage and basic troubleshooting.
• Maintain proficiency on current product line through training and expand capabilities on new products.
• Fill and pack orders for shipment and prepare shipping documents.
• Ensure accurate and timely order fulfillment and maintain end user records and databases with up-to-date information.

Skills

Electrical repair

Mechanical repair

Customer service

English proficiency

Bilingual

Education

High school diploma or GED

Tools

Diagnostic equipment

Microsoft Office

Hand & power tools

Job description

Milwaukee Tool is seeking Repair Technicians at our Factory Service Centers to diagnose and repair the Milwaukee Tool product line, following prescribed procedures to ensure proper functioning, safety and reliability, and to deliver strong customer support.

The role emphasizes hands-on electrical and mechanical repair, parts replacement, documentation, and collaboration with Service, Sales, and Marketing teams to uphold quality standards and drive operational efficiency.