Pre-Suit Case Manager: Client Care & Negotiations

Farah & Farah Personal Injury Lawyers; Jacksonville (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k) with matching contributions

Comprehensive health, dental, and vis­

Life insurance and short-term disa­b

Paid time off and employee assistance

Health savings account

Referral program

Job summary

Farah & Farah Personal Injury Lawyers in Jacksonville, FL is seeking a Pre-Suit Case Manager to gather essential documents, assess claims, and negotiate settlements. You will draft demand letters and coordinate with a team to move cases forward, ensuring client communication remains consistent and professional.

Primary duties include case management, investigations, data entry into the ATO database, and supervising a legal assistant.

Qualifications

• Strong organizational skills to manage time and prioritize tasks.
• Excellent verbal and written communication skills.
• Empathy and effective interaction with clients during challenging times.
• Determination to achieve the best outcomes for clients.
• Attention to detail and integrity in all duties.
• Bilingual skills are a plus.

Responsibilities

• Manage and negotiate cases with insurance companies.
• Effectively handle a full caseload.
• Supervise a dedicated full-time legal assistant.
• Maintain regular communication with clients.
• Open new files and establish initial client contact.
• Conduct thorough investigations and enter data into the ATO database.
• Verify insurance coverage and liability issues with providers.
• Oversee client medical care and coordinate with medical professionals.
• Schedule medical appointments and explain procedures and documentation.
• Monitor case status and review medical records.
• Organize and maintain case files for demand writers.

Skills

Strong organizational skills

Excellent verbal and written skills

Empathy and client interaction

Determination to achieve best outcomes

Attention to detail and integrity

Bilingual skills (a plus)

Job description

Farah & Farah Personal Injury Lawyers in Jacksonville, FL is seeking a Pre-Suit Case Manager to gather essential documents, assess claims, and negotiate settlements. You will draft demand letters and coordinate with a team to move cases forward, ensuring client communication remains consistent and professional.

Primary duties include case management, investigations, data entry into the ATO database, and supervising a legal assistant.