Pre-Suit Case Manager: Insurer Negotiations & Client Care

Farah & Farah; Greenville (SC); On-site; USD 40,000 - 60,000; Full time

Job summary

Farah & Farah is seeking a dedicated Pre-Suit Case Manager to gather essential documents, negotiate settlements, and draft demand letters. You will work closely with a team to manage cases, supervise a legal assistant, and maintain clear client communication throughout the process.

The role emphasizes thorough case investigations, data entry into the ATO database, and coordination with medical providers to ensure timely care and documentation.

Qualifications

• Strong organizational skills with the ability to manage time and prioritize multiple tasks.
• Excellent verbal and written communication skills.
• Ability to empathize and interact effectively with clients during challenging times.

Responsibilities

• Manage and negotiate cases with insurance companies.
• Effectively handle a full caseload.
• Supervise a dedicated full-time legal assistant.
• Maintain regular communication with clients.
• Open new files and establish initial client contact, ensuring ongoing communication.
• Conduct thorough investigations for each case, gathering and analyzing relevant information, and entering data into the ATO database.
• Verify insurance coverage and liability issues, maintaining contact with insurance providers.
• Oversee client medical care while communicating with both clients and medical professionals.
• Schedule medical appointments and explain procedures and related documentation to clients.
• Continuously monitor case status and review medical records.
• Organize and maintain case files in preparation for demand writers.

Skills

Organizational skills

Verbal communication

Written communication

Empathy

Problem solving

Attention to detail

Reliability

Bilingual (optional)

Job description

Farah & Farah is seeking a dedicated Pre-Suit Case Manager to gather essential documents, negotiate settlements, and draft demand letters. You will work closely with a team to manage cases, supervise a legal assistant, and maintain clear client communication throughout the process.

The role emphasizes thorough case investigations, data entry into the ATO database, and coordination with medical providers to ensure timely care and documentation.