Pre- Services Coordinator

US Oncology Inc.; Northern (KY); Hybrid; USD 36,000 - 52,000; Full time

Job summary

Alliance Cancer Specialists in Trevose, PA is seeking a Pre-Services Coordinator to be the first point of contact for patients, guiding scheduling and registration with professionalism and empathy.

The role emphasizes accuracy in collecting demographics and insurance data, verifying eligibility, and coordinating with clinical staff, with a focus on HIPAA compliance.

Qualifications

• High school diploma or equivalent required.
• Experience with medical scheduling, patient registration, or medical receptionist roles.
• Experience with insurance verification and scheduling systems.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Strong communication, organizational, and multitasking skills.

Responsibilities

• Answer incoming calls and assess patient scheduling needs.
• Schedule new patient appointments with the appropriate provider.
• Provide patients with appointment details, directions, and pre-visit instructions.
• Obtain and enter patient demographic and insurance information accurately.
• Verify insurance eligibility, benefits, co-pays, and authorization requirements.
• Coordinate with clinical staff and triage nurses to accommodate scheduling requests.
• Follow up with patients regarding missing insurance information, medical records, and test results.
• Maintain accurate scheduling records and call logs.
• Ensure compliance with HIPAA and patient confidentiality requirements.
• Deliver exceptional customer service to patients, families, providers, and staff.

Skills

Medical scheduling

Patient registration

Medical receptionist

Microsoft Office

Outlook

Word

Excel

Communication

Organization

Multitasking

Education

High school diploma or equivalent

Associate degree (preferred)

Tools

Medical scheduling systems

Insurance verification systems

Job description

Overview

Alliance Cancer Specialists is seeking a compassionate, detail-oriented, and customer-focused Pre-Services Coordinator to join our team in our Admin.Office located in Trevose, PA. In this important role, you will be the first point of contact for many patients, helping them navigate the scheduling and registration process with professionalism, empathy, and efficiency.

If you enjoy helping others, thrive in a fast-paced healthcare environment, and have experience with medical scheduling and insurance verification, we encourage you to apply.

What You'll Do

• Answer incoming calls and assess patient scheduling needs.
• Schedule new patient appointments with the appropriate provider.
• Provide patients with appointment details, directions, and pre-visit instructions.
• Obtain and enter patient demographic and insurance information accurately.
• Verify insurance eligibility, benefits, co-pays, and authorization requirements.
• Coordinate with clinical staff and triage nurses to accommodate scheduling requests.
• Follow up with patients regarding missing insurance information, medical records, and test results.
• Maintain accurate scheduling records and call logs.
• Ensure compliance with HIPAA and patient confidentiality requirements.
• Deliver exceptional customer service to patients, families, providers, and staff.

What We're Looking For :

Required Qualifications

• High school diploma or equivalent.
• Minimum of three (3) years of medical scheduling, patient registration, or medical receptionist experience.
• Experience working with insurance verification and medical scheduling systems.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.
• Strong communication, organizational, and multitasking skills.

Preferred Qualifications

• Associate degree in Business, Finance, Healthcare Administration, or a related field.
• Revenue cycle experience.
• Knowledge of oncology practice operations and provider scheduling.

Success in This Role

The ideal candidate:

• Adapts quickly to changing priorities and patient needs.
• Demonstrates a high level of professionalism and accountability.
• Takes pride in delivering accurate, high-quality work.
• Maintains a positive attitude while working in a busy healthcare setting.
• Builds trust through compassionate and respectful patient interactions.

Why Join Alliance Cancer Specialists?

At Alliance, you’ll be part of a mission-driven team that’s making a real difference in the lives of patients. We offer a supportive work environment, opportunities for growth, and a commitment to excellence in oncology care.