Pre-Service Coordinator & Healthcare Operations Lead

MercyOne Medical Group; Waterloo (IA); Sur place; USD 42 000 - 56 000; Plein temps

Résumé du poste

MercyOne Waterloo Medical Center is seeking a Coordinator PreService to oversee and support workflow in a high-volume health system. Responsibilities include coordinating services, mentoring staff, and developing training programs while aligning with policy standards.

Hours are generally 12:30pm–9:00pm with on-call rotations that may require weekend/holiday shifts in Waterloo or Cedar Falls. Prioritizes patient access and operational efficiency in daily activities.

Qualifications

• High school graduate or equivalent / GED.
• Minimum of three years' experience in patient access, pre-service and/or registration.
• Ability to obtain HFMA CRCR and/or NAHAM CHAA within one year.

Responsabilités

• Coordinate operational, technical or clerical support to improve department workflow.
• Plan and organize workflows, prioritizing patient needs.
• Mentor a small team and maintain procedural standards and records.
• Develop and maintain educational programs for team members, including new employee orientation.
• Utilize data systems; support performance improvements and patient experience.

Connaissances

EPIC experience

Leadership

Mentoring

Formation

High school diploma

GED

Outils

EPIC

Description du poste

MercyOne Waterloo Medical Center is seeking a Coordinator PreService to oversee and support workflow in a high-volume health system. Responsibilities include coordinating services, mentoring staff, and developing training programs while aligning with policy standards.

Hours are generally 12:30pm–9:00pm with on-call rotations that may require weekend/holiday shifts in Waterloo or Cedar Falls. Prioritizes patient access and operational efficiency in daily activities.