Coordinator PreService, Patient Access- full-time-Waterloo - Mixed shift

Trinity Health Mid-Atlantic; Town of Waterloo (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

MercyOne Waterloo Medical Center is seeking a Coordinator PreService to oversee patient access and pre-service workflow, ensuring efficient department operations and high-quality service. You will lead a small team, mentor staff, and participate in policy development with leadership.

Responsibilities include coordinating adjacent clerical and technical support, using EPIC and other systems, and pursuing certification (HFMA CRCR/NAHAM CHAA) within a year.

Qualifications

• High school graduate or equivalent / GED Minimum of three (3) years experience with competency in patient access, pre-service & / or registration experience. Ability to obtain a national certification in HFMA CRCR & / or NAHAM CHAA within one (1) year of hire.
• Process Focus: Utilizes multiple system applications for data collection & management. Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized.
• Collaborate on performance improvement activities as indicated by outcomes in program efficiency & patient experience.
• Previous Leadership Experience
• Knowledge of federal or state government agencies including but not limited to Medicare, Medicaid, VA or Charity Care programs, or patient management & healthcare accounts receivable within the revenue cycle.

Responsibilities

• Oversees operational, technical & / or clerical support services that enhance coordination, preparation & flow of the department process.
• Plans & organizes workflows & prioritizes customers’ needs. May lead a small team; serves as a mentor.
• Creates & maintains procedural standards & records for role. Develops & maintains educational programs for the team members, including new employee orientation.
• Coordinates patient access, pre-service & / or registration activities to ensure smooth intake processes.
• Supports policy development and performance feedback with leadership.
• Maintains flexibility for on-call rotations and varying shift hours, including weekends/holidays as needed.

Skills

Team leadership

Mentoring

Process improvement

Customer service

Education

High school diploma or GED

Tools

EPIC system

Job description

Employment Type: Full time Shift: Rotating Shift

At MercyOne, health care is more than just a doctor's visit or a place to go when you're in need of medical attention. Our Mission is based on improving the health of our communities - that means not only when you are sick but keeping you well.

Coordinator PreService

We are looking to hire a Coordinator PreService. As a Coordinator at MercyOne, you will provide oversight & support of the workflow & functions in accordance with level of experience, education & standards. Assumes an expanded role & increased responsibility including delegating to others. Participates in the development of & the process improvement of policies & procedures. Works closely with leadership to maintain efficient & effective operations to ensure quality in daily operations. May partner with leadership with the selection, orientation & performance feedback of the team. Works cooperatively to ensure that key customer needs are being met & achievement of operational & performance goals.

Schedule: general hours will be 12:30pm to 9:00pm. Must be extremely flexible with this position. It includes an on-call rotation which can lead to varying hours depending on the needs of the department that could include 1st, 2nd or 3rd shifts, weekends/holidays in Waterloo or Cedar Falls. With being on-call, changes to the schedule could be required with only short notice.

General Requirements

Coordinates operational, technical & / or clerical support services that enhance or improve coordination, preparation & flow of the department process & core work. Plans & organizes workflows & prioritizes customers’ needs. May lead a small team; serves as a mentor. Creates & maintain procedural standards & records as appropriate for role. Develops & maintains educational programs for the team members, including new employee orientation.

Education

High school graduate or equivalent / GED Minimum of three (3) years experience with competency in patient access, pre-service & / or registration experience. Ability to obtain a national certification in HFMA CRCR & / or NAHAM CHAA within one (1) year of hire.

EPIC experience

Process Focus: Utilizes multiple system applications for data collection & management. Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized. Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge. Collaborate on performance improvement activities as indicated by outcomes in program efficiency & patient experience.

Additional Qualifications (nice to have)

Previous Leadership Experience Knowledge of federal or state government agencies including but not limited to Medicare, Medicaid, VA or Charity Care programs, or patient management & healthcare accounts receivable within the revenue cycle.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Waterloo Affordably priced; Waterloo is approximately 25% cheaper than the national average and about 5% below Iowa's average. Its arts and entertainment scene features museums, a performing arts center, brewery tours, relief trails and attractions like the John Deere Tractor Museum and Lost Island Themepark and Waterpark. Dense trail networks offer biking and walking opportunities year round. The Waterloo Community School District provides diverse programs, and families also have access to private and parochial schools. Higher education is close by at the University of Northern Iowa in Cedar Falls.

MercyOne Waterloo Medical Center is a 366-bed regional hospital recognized for excellence in patient care and community service. As a Level III Trauma Center and home to a Level III Regional Neonatal Intensive Care Unit (NICU), we provide advanced emergency and neonatal care close to home. Our services include comprehensive cardiac care through an accredited chest pain center, a nationally accredited cancer center, inpatient rehabilitation, behavioral health and leading-edge surgical options- including robotic surgery.

MercyOne Waterloo Medical Center is proud to hold the Gold Seal of Approval and Magnet recognition for nursing excellence and multiple quality awards from the American Heart Association and Forbes.

Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services.

Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs.

For more information, visit http://www.trinity-health.org.