Pre Sales / Solution Manager (human)

NEURA Robotics; Germany (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

NEURA Robotics is seeking a Technical Customer Success professional to guide customers from initial engagement through deployment of robotics software platforms.

You will deliver tailored demonstrations, conduct discovery sessions, and collaborate with Sales, Product, and Engineering to translate requirements into winning solutions.

The role requires strong problem solving, clear communication to executives, and the ability to manage multiple pilots and integrations across global customers.

Qualifications

• 4+ years of experience in Technical Customer Success, Pre-Sales, Sales Engineering or related roles.
• Experience with robotics, software platforms, SDKs, APIs, AI-powered products or similar environments.
• Hands-on experience supporting technical pilot projects and customer integrations.
• Ability to design and deliver compelling product, technical, and solution presentations to executives.
• Strong troubleshooting mindset for customer-facing environments.
• Excellent organizational skills to manage multiple projects.
• Strong communication to explain complex tech to technical and non-technical audiences.
• Collaborative mindset with cross-functional experience with Sales, Product, and Engineering teams.

Responsibilities

• Support the technical sales process from initial engagement to deal closure.
• Prepare and deliver standard and customized product demonstrations for customers and partners.
• Conduct discovery sessions and technical needs assessments to understand customer requirements.
• Partner with Account Executives by providing technical expertise during RFPs, evaluations, and pilots.
• Present robotics solutions confidently throughout the pre-sales process.
• Maintain and improve demo environments, proof-of-concept setups, and pre-sales knowledge resources.
• Serve as the primary technical contact during the sales cycle.
• Collaborate with Sales, Product Management, and Engineering teams.
• Support development of customer-centric solution concepts and technical recommendations.
• Help establish NEURA Robotics as a leading global robotics company.

Skills

Technical customer success

Pre-sales

Robotics platforms

Product presentations

Troubleshooting

Project management

Clear communication

Cross-functional collaboration

Job description

Your Mission & Challenge

• Support the technical sales process throughout the entire customer journey, from initial engagement to deal closure
• Prepare and deliver both standard and customized product demonstrations for customers and partners
• Conduct discovery sessions and technical needs assessments to understand customer requirements
• Partner with the Account Executive team by providing technical expertise during RFPs, evaluations, and pilot projects
• Present robotics solutions confidently and effectively throughout the pre-sales process
• Maintain and continuously improve demo environments, proof-of-concept setups, and pre-sales knowledge resources
• Serve as the primary technical point of contact during the sales cycle
• Collaborate closely with Sales, Product Management, and Engineering teams
• Support the development of customer-centric solution concepts and technical recommendations
• Play a key role in helping establish NEURA Robotics as a leading global robotics company

What We're Looking For

• 4+ years of experience in Technical Customer Success, Pre-Sales, Sales Engineering, Solutions Engineering, or a related customer-facing technical role
• Experience working with robotics, software platforms, SDKs, APIs, AI-powered products, or comparable technical environments
• Hands-on experience supporting technical pilot projects and customer integrations
• Proven ability to design and deliver compelling product, technical, and solution presentations to executive-level stakeholders
• Strong troubleshooting mindset with the ability to solve technical challenges in customer-facing environments
• Excellent organizational skills and the ability to manage multiple projects simultaneously
• Strong communication skills with the ability to explain complex technical concepts to both technical and non-technical audiences
• Collaborative mindset and experience working cross-functionally with Sales, Product, and Engineering teams