Pre-Pack Tech: Lead Operator & Process Improver

the LEGO Group

Richmond (VA)

On-site

Confidential

Full time

14 days+

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Benefits offered by this job

Paid training

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Career growth

Team environment

Wellbeing programs

Job summary

The LEGO Group in Virginia is seeking a Pre-Pack Manufacturing Technician to support daily production, troubleshoot operational issues, coach team members, and uphold safety, quality, and performance goals on the production floor.

You’ll collaborate with Supervisors, Maintenance, Quality, Engineering, and Operations to resolve issues and drive continuous improvement while adhering to SOPs and safety procedures. Training and growth opportunities are available.

Qualifications

High School Diploma or GED required.
1-2 years of experience in a manufacturing, warehousing, engineering, or similar operational environment.
Ability to troubleshoot production and operational issues and support timely resolution.
Proficiency with Microsoft Office, including Excel and Word, with basic familiarity with ERP or inventory database systems.
Ability to read and interpret work instructions, Standard Operating Procedures (SOPs), training documentation, and safety protocols.
Strong verbal communication skills with the ability to communicate effectively in team meetings, shift huddles, and group settings.
Strong organizational, teamwork, and problem‑solving skills.
Ability to perform basic mathematical calculations and work with percentages and measurements related to productivity and equipment efficiency.

Responsibilities

Support daily production operations to achieve safety, quality, delivery, and performance targets.
Serve as first line of support for production and equipment issues, troubleshooting concerns and coordinating additional support when needed.
Monitor production flow, work-in-progress (WIP), equipment performance, and potential bottlenecks, adjusting priorities as needed.
Assist with equipment operation, line changeovers, adjustments, and troubleshooting while following Standard Operating Procedures (SOPs).
Provide delegated floor leadership support, including shift huddles, work assignments, production priorities, and communication between production employees and management.
Support onboarding, coaching, and on-the-job training for production employees.
Identify recurring production or equipment issues and participate in root cause analysis and corrective actions.
Support LEGO Continuous Improvement (LCI) activities and identify opportunities to improve safety, quality, productivity, and equipment efficiency.